Reporting to the Housekeeping Leadership Team responsibilities and essential job functions include but are not limited to the following:
- Offer professional friendly and engaging service to all guests and responding timely to any special requests
- Provide intuitive service engaging with external and internal guests and anticipating their needs
- Assist Room Attendants to ensure guest rooms are prepared efficiently
- Respond timely to guests special requests for miscellaneous items i.e.: cribs cots extra towels etc.
- Clean all assigned areas including: sanitizing dusting pickup and delivery of linen from rooms/carts vacuuming spot cleaning carpets bathroom cleaning window cleaning replenish rooms with supplies maintaining exterior cleanliness etc.
- Collect dirty linen garbage and recyclables from Room Attendants carts and closets
- Maintain inventory in the Housekeeping closets
- Foster positive cross departmental relationships to create a seamless experience
- Follow detailed housekeeping standards as set through our ALL Safe Stay Well Leading Quality Assurance and Accors brand standards
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Participate in renovation projects as needed
- Report necessary maintenance items
- Other duties as required
Qualifications :
- Warm and caring personality; previous housekeeping experience an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Excellent guest service skills
- Highly responsible and reliable
- Ability to work cohesively as part of a team with minimum supervision
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Must have a have a good command of the English language
Additional Information :
Physical Aspects of Position (included but not limited to):
- Constant standing and walking throughout shift
- Must be able to perform physically demanding work including frequent kneeling pushing pulling lifting
- Occasional ascending or descending ladders stairs and ramps
Fairmont Chteau Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please notify us.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Part-time