Auto Deputy Specialist - Jim Fonteno
Auto Deputy Specialist - Jim Fonteno
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Job Description
Position Description
Job Summary:
The Deputy Specialist position is a customer service role responsible for assisting customers with vehicle registration titling and licensing services at a service window at one of the branch locations. This position requires a high level of accuracy attention to detail and professionalism as this position handles sensitive vehicle and financial information. This position also requires state-required specialized training (8 weeks of state-required RTS training) and the ability to manage money balance daily financial records and resolve customer inquiries in a timely and professional manner. This role requires a strong focus on customer satisfaction along with decision-making regarding registration titling and licensing services in addition but not limited to the following:
Job Duties and Responsibilities:
Customer Service at the Window:
- Serve customers by assisting with the vehicle registration titling and licensing services.
- Provide clear and accurate information to customers about vehicle registration requirements
Money Handling and Cash Reconciliation:
- Accurately count money process transactions and issue receipts for vehicle registration titling etc.
- Ensure that the cash drawer is balanced at the end of each shift
Data Entry into States System:
- Accurately input customer information and transaction details into the states registration and licensing system
Document Verification and Fraud Prevention:
- Review and verify the authenticity of documents presented for vehicle registration and titling including titles proof of identity and proof of ownership.
- Utilize specific state tools and guidelines to confirm the validity of documents and detect any sign of fraud such as forged signatures or altered titles.
Training and Certification:
- During the initial phase in this position complete (8) weeks of state-required RTS training to learn all policies and procedures related to vehicle registration titling and licensing before beginning duties at the service window.
- Shadow Lead Deputy Specialists and Managers to learn how to perform tasks.
- Upon successful completion of training apply the knowledge gained to real-world situations when processing customer transactions.
Harris County is an Equal Opportunity EmployerRequirements
Education and Experience:
- High school diploma or GED equivalent from an accredited institution within the U.S.
- Must have current auto experience within the Tax Office
- Minimum of (6) months customer service experience to include cash handling from retail banking or a similarly situated operations environment
- Minimum typing speed of 30 wpm
Knowledge Skills & Abilities:
- General knowledge of vehicle registration
- Willingness to learn and acquire in-depth knowledge of the states RTS system over 8-weeks of training
- Basic knowledge of Fraud Prevention and Documentation Authentication
- Basic knowledge of handling cash balancing registers and basic financial reporting
- Understanding of customer service principles and techniques to best serve customers and effectively manage customer interactions.
- Attention to detail: high degree of accuracy in handling transactions verifying documents and maintaining records.
- Communication Skills: ability to explain complex registration requirements to customers in simple terms.
- Customer Service Skills: strong interpersonal skills and the ability to handle challenging customer interactions.
- Time Management: ability to prioritize tasks balance customer needs with transaction needs with transaction processing and meet deadlines.
- Mathematical skills
- Basic awareness to recognize fraud and take the appropriate action
- 10-key Entry Skills
- Computer Proficiency
- Must be able to adhere to office confidentiality requirements regarding customer and department information
- May provide branch support at other branch offices as necessary
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Education & Experience:
- Minimum of (6) months of auto experience within the Tax Office AND successful completion of formal auto training
General Information
Work Environment and Physical Demands:
- Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise level
- Minor physical effort required which may involve long periods of standing walking bending reaching stretching climbing lifting up to 50 lbs. or similar activities (e.g.. filing delivering sorting)
- May require attendance at outside training seminars and/or conferences.
- Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
- A frequent volume of work and deadlines impose strain on a routine basis
- Regular application of basic skills (calculator keyboard hand tools eye/hand coordination)
Position Type and Typical Hours of Work:
- Monday-Friday 7:30 am -- 4:30 pm; subject to overtime and weekend
Work Location
- Jim Fonteno
14350 Wallisville Rd.
Houston TX 77049
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
