Consumer Lending Quality Assurance Specialist
Consumer Lending Quality Assurance Specialist
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Job Description
Job Details
Description
Take a leap and join our team!
At Gesa we believe in the power of our people. Coming from all walks of life our team members individual stories and unique experiences are our most valuable asset. But its how we come together igniting our collective compassion and commitment to empowering our communities that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others has a desire to do good and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.
Get to know us:About - Gesa Credit Union
Role Summary:
The Consumer Lending Quality Assurance Specialist is responsible for quality assurance of processes and procedures within the Consumer Lending Departments. Responsible to create and maintain a system to conduct audits for accuracy of processes and required documentation while ensuring proper records are maintained in applicable systems. Ensure though the audit process that staff are adhering to all regulations policies procedures and checklists. This position functions as a strategic partner within the business by building effective relationships understanding the business processes and communicating audit findings effectively to leadership.
What You Will Be Doing:
- Create and maintain processes for the reporting and tracking of document errors and quality assurance measurables.
- Audit to quality measurables as outlined in Consumer Underwriting Guidelines Operational Policy department checklists and processes outlined by the AVP of Consumer Underwriting and the AVP of Document Processing.
- Perform operational and procedurals audits report findings in various formats such as reports presentations graphs flow charts etc. Actionable items will be reported on a monthly basis or as needed based on the severity of the findings.
- Serve on assigned project teams as a Subject Matter Expert (SME).
- Preform quality testing for underwriting document processing and indirect funding.
- Develop quality assurance standards and look to continuously enhance processes.
- Collect analyze interpret and document information that support audit conclusions.
- Willingly perform other job-related projects and duties as assigned self-initiating assistance to team members when appropriate.
- Conduct SLA (service level agreement) analysis.
- Assists with development of checklists policies and procedures as assigned by management.
- Maintain awareness of changes to laws rules regulations policies and procedures which impact duties and responsibilities of the position. Provide training to staff as needed.
- Ensure compliance of all local state and federal laws/regulatory requirements as related to the functional areas of the job including Truth in Lending Reg B Reg Z and Bank Secrecy Act.
- Ensure compliance with legal requirements lending regulations and internal policies and procedures.
- Display mutual respect trust and dignity while acting in the best interest of the credit union following all policies and procedures as expected by management. Lead by example by always displaying a high level of ethics and integrity.
- Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.
- Perform other duties as required.
About You:
- Strong organizational and planning and must have the ability to manage multiple tasks and work to time sensitive deadlines.
- Strong attention to detail and accuracy.
- Excellent collaboration communication and leadership skills.
- Exceptional ability to collect data define problems establish facts and draw valid conclusions.
- Uses interpersonal skills to ensure employee related issues are handled in a fair and consistent manner.
- Excellent written and verbal communication skills.
Qualifications
What You Will Need:
- High school diploma or equivalent required.
- Minimum of five (5) years consumer lending experience required.
- Some travel is required to complete credit union training and/or fulfill duties.
- Ability and willingness to display courtesy tact and diplomacy with peers and staff.
- Proficient with Microsoft Office Suite.
Our Team Member Value Proposition:
In exchange for bringing your talent to Gesa here are a just a few of the benefits and perks we offer:
- Competitive Pay
- Medical Dental Vision and Life Insurance
- 20 days/year of Paid Time Off Plus 10 Paid Holidays!
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- Paid Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs
Salary Range:
$28.16-$42.24
Get wise to whats possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact the HR Department at or to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.
Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Required Experience:
Senior IC
Employment Type
Full-Time
