Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:

Referral and Follow-Up System Development
1. Creates and maintains a referral and follow-up system to increase access to and retention in substance use treatment.
2. Maintains confidentiality and responds to patient needs promptly and respectfully.

Patient Navigation and Advocacy
1. Provides interventions including navigation advocacy and education.
2. Conducts onsite evaluations and connects clients with supportive resources.
3. Advocates for patient access to outpatient care and services.

Communication and Collaboration
1. Maintains open communication with the Behavioral Health Manager and care team.
2. Ensures clear and concise documentation in the electronic medical record.
3. Collaborates to reduce unnecessary ED or inpatient admissions.

Age-Specific Competency
1. Applies knowledge of growth and development stages to patient care.
2. Demonstrates age-appropriate communication and support.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies procedures and objectives.
2. Attends variety of meetings conferences seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism tolerance civility and acceptance toward all employees patients and visitors.

II. Position Qualifications:
License/Certification/Education
Required:
1. High School Diploma or GED and one additional year of experience working with the substance use population
2. Valid drivers license
Preferred:
1. Associates degree
2. Certified Addiction Recovery Coach (CARC) must be obtained within 2 years of hire if not already held
3. Community Health Worker Certification
4. Written and oral fluency in Portuguese and/or Spanish

Experience/Skills
Required:
1. 1 years of experience in substance abuse services
2. Knowledge of community mental health and substance abuse resources
3. Familiarity with addiction treatment and state agencies (e.g. DMH DCF)
4. Strong communication professionalism and confidentiality

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.