Category Analyst- Payments growth

About PhonePe Limited:

Headquartered in India its flagship product the PhonePe digital payments app was launched in Aug 2016. As of April 2025 PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore (330 Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePes portfolio of businesses includes the distribution of financial products (InsuranceLending and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in Indiawhich are aligned with the companys vision to offer every Indian an equal opportunity toaccelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe we go the extra mile to make sure you can bring your best self to work Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If youre excited by the idea of building platforms that touch millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

This role offers an exclusive opportunity to work on payments related initiatives withleading banks financial and national institutions and Merchants
Be a champ and work closely with external stakeholders including partner banks and Merchants
Responsible for handling day to day business operations with external and internalstakeholders.
Identifying areas of operations that require technological intervention and co-ordinatingwith stakeholders for implementation of technical solutions.
Responsible for management of business reporting and any ad hoc reporting requiredfrom time to time. Proficient knowledge of Excel is a must.
Strongly focussed on execution.
Customer-first attitude; always on toes to lessen pain points of customers.
Monitoring product metrics and regularly analyzing data to bring aboutenhancements in products as well as improvement in processes
Coordinating with Customer Support teams and handling escalations on a day to day basisto provide prompt resolution to the customers.
Addressing internal queries data requirements and escalations

Requirements:
Work experience between 1-3 years
Driving personality with an attitude of constantly pushing towards clarity and outcome whilebalancing the need for a great collaboration.
Strong communication skills and ability to collaborate with internal and external stakeholders
Advanced knowledge of Excel
Qualifications - preferred

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program
• Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy

Our inclusive culture promotes individual expression creativity innovation and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity ideas and debates where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender sexual preference religion race color or disability. If you have a disability or special need that requires assistance or reasonable accommodation during the application and hiring process including support for the interview or onboarding process please fill out this form.

Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news