Client and Member Support Coordinator
Client and Member Support Coordinator
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Job Description
The Client and Member Support Coordinator is the primary point of contact for anyone connecting with KSACC. They work at the front desk in our Kamloops office. The person in this position will work 8:15 a.m. - 4:45 p.m on Thursday and Friday for a total of 16 hours per week.
Duties and Responsibilities
Client Support:
- Greets clients and visitors and lets appropriate staff know that they have arrived
- Manages most scheduling of client appointments
- Creates client files and ensures relevant documents/information are uploaded
- Provides information and completes new client intakes over the phone
- Refers clients or callers to other service providers as needed
- Offers client crisis intervention as needed on the phone and in-person
Member Support:
- Maintains Society membership list
- Supports new member registration throughout the year and membership renewal annually
- Maintains up-to-date membership contact list
- Keeps in regular contact with membership through updates and newsletters
Operations Support:
- Opens and closes office daily
- Attends staff meetings and takes meeting notes
- Maintains and reports relevant monthly statistics
- Participates in internal committees
- Contributes to ongoing assessment and adjusting of internal processes
- Provides back-up coverage of the Crisis Line as needed
- Supports Board of Directors as needed
- Other duties as required
Education/Experience/Skills Required
Education
- Certificate or diploma in office administration or human services and/or equivalent or equivalent work/life experience. KSACC values the learning of lived experience comparable to formal education.
Experience/Knowledge
- Knowledge and understanding of intersectional feminist practices and ideologies
- Knowledge and experience with client support services
- Knowledge and experience with Microsoft Office Suite
- Experience managing multiple tasks at once remaining organized and staying calm under pressure
- A comprehensive understanding of confidentiality
- Familiarity and commitment to the Truth and Reconciliation Calls to Action and the Murdered and Missing Indigenous Women and Girls Calls for Justice
- Must be willing to undergo a criminal record check for the purpose of working with vulnerable populations
AtKSACC we value lived experience work experience and educational experience believing that all types of experience may provide applicants with the skills needed to be well-suited to anti-violence work. We also prioritize hiring folks of diverse backgrounds and experiences including Indigenous people racialized people queer people disabled people people of marginalized genders as well as other intersections of identity. Weask but do not require applicants to self-identify in their cover letter so that we can adequately prioritize the application.
Salary and Benefits
- Wage of $29.08 per hour
- Vacation pay paid out twice per year
- Professional development budget and free training opportunities
Application Information
- Please send resum and cover letter including three references through the BambooHR posting.
- All application materials must be received by Friday July 18th.
- Additional questions can be directed to
Required Experience:
IC
Employment Type
Part-Time
