Amazon is seeking a Support Engineer to join the AVM (AWS Vulnerability Management) organization. Our organization is accountable for the end-to-end software vulnerability lifecycle across all aspects of AWS. We are responsible for building the platform that monitors intelligence detects vulnerabilities drives remediation response and drives innovation to meet the scale and demand of all AWS customers. Working with teams such as EC2 S3 RDS CloudHSM Containers and Amazon Linux requires us to dive deep into all aspects of first- and third-party software across AWS including Operating Systems firmware databases service/system hardening cryptography and audit analysis. We are passionate about diving deep to identify and build solutions that keep our customers safe.
Key job responsibilities
As a vulnerability management support engineer you will be primarily responsible for working with AWS internal services through a variety of contact channels which include telephone email and web/live chat. You will apply advanced troubleshooting techniques to provide solutions for our service teams on how to remediate vulnerabilities. You will find ways to improve and automate our existing services and provide escalation and mentoring for junior team members. The right candidate for this position has a strong technical background in systems administration that allows them to approach any problem with confidence and ingenuity. They must be a lifelong learner embracing the rapid innovations in technology and understanding how to leverage them to continue to improve our products. They will be customer-obsessed always looking to understand customer pain points and find resolution quickly and completely. They will be passionate about finding innovative solutions and work proactively to solve potential problems and inefficiencies. And they must be able to communicate clearly and collaborate with others to deliver results with minimal supervision.
The successful candidate is one who loves working directly with software developers and system administrators to support and provide remediation guidance of vulnerabilities while understanding their needs and services.
A day in the life
AWS Security is focused on security issues for a wide variety of platforms and technologies including cloud services Internet of things (IoT) identity and access management mobile devices virtualization and custom hardware all operating at massive scale. Our team drives large scale long-term programs across all of AWS.
About the team
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
- Bachelors degree in computer science or equivalent
- 3 years of network and operating system support experience
- 3 years of database administration experience
- 3 years of distributed systems experience
- 3 years of information security and compliance experience
- 3 years of technical support experience
- Masters Degree in Systems Engineering Computer Science or related field or relevant work experience
- Proficient in at least one scripting language like BASH Python Perl etc.
- Deep hands-on expertise with many disparate AWS technologies.
- Experience with vulnerability assessments tools.
- Exposure to virtualization and orchestration
- Have experience generating automated metrics to measure service and program effectiveness and consistency
- Have excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
- Possess self-drive to keep moving things forward in the face of ambiguity and imperfect knowledge
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
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