Support Technician
Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Remote Support Technician you will provide front-line technical support to end users ensuring reliable access to systems software and services. Youll troubleshoot issues resolve incidents and guide users through solutions for hardware software connectivity and access problems. Your goal is to maintain productivity and minimize downtime by delivering timely professional and effective support.
This role is ideal for a technically proficient problem-solver who thrives in a service-oriented fast-paced environment. You will interact with users via chat email phone or remote desktop tools often working with ticketing systems to manage and prioritize support requests.
Key Responsibilities:
Respond to support requests via helpdesk/ticketing systems phone email or remote access tools
Troubleshoot and resolve issues with hardware (laptops desktops peripherals) software (OS business apps) and network connectivity
Guide users through system setups configurations and problem resolution
Assist with user onboarding/offboarding account setups and access provisioning (e.g. Active Directory Microsoft 365 VPNs)
Document issues solutions and knowledge base articles for future reference
Escalate complex problems to Tier 2/3 support or specialized teams
Maintain endpoint security patching and compliance standards as directed by IT policies
Monitor system health and respond to alerts or performance issues
Provide excellent customer service and clear communication in a remote distributed environment
Participate in team meetings and contribute to continuous improvement of IT processes
Required Qualifications:
Associates degree or equivalent work experience in Information Technology Computer Science or a related field
1-2 years of experience in IT support helpdesk or desktop support roles
Familiarity with Windows and/or macOS environments Microsoft 365 and common business tools (Zoom Google Workspace Slack etc.)
Working knowledge of Active Directory ticketing systems (e.g. ServiceNow Zendesk Freshservice) and remote support tools (e.g. TeamViewer LogMeIn)
Strong problem-solving and multitasking abilities
Excellent verbal and written communication skills
Ability to work independently and manage time in a fully remote setting.
Employment Type
Full Time
