Onsite Training Specialist
Onsite Training Specialist
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Job Description
Hollis Cobb Associates Inc. is a fast- growing national based medical receivables management company seeking individuals with strong organizational skills and proven background working in a high paced environment to join our team. We are a privately owned company that has been in business for over 40 years and not only offer a great work environment but also competitive pay and benefits.
ESSENTIAL RESPONSIBILITIES:
- Coordinating and managing internal employees career path/training and development program.
- Deliver basic New Hire Orientation training including; professional telephone etiquette Healthcare and Debt Collection compliance courses using a variety of training delivery methods and tools.
- Deliver basic employee workplace skills training and career information as required.
- Coordinate Compliance training for FDCPA and other required training
- Utilize training best practices and education principles
- Coach and monitor new agents (ongoing side by side training observation modeling and feedback)
- Monitor and evaluate training programs effectiveness success and ROI periodically and report findings to the Director
- Resolve any specific problems and tailor training programs as necessary; develop and prepare educational/training aids and materials as needed
- Assess employees skills talents performance and productivity and prepare written evaluations with advice for improvement
- Research new training materials and supplies that might enhance our training procedures and provide value to our employees
- Select the ideal training methods or activities for a particular purpose and audience (online role playing mentoring on the job training professional development classes etc.)
- Assist in the creating and uploading new video/training content for the LMS
- Adhere to the production standards set for the department and client
- Accuracy and confidentiality in handling medical records in compliance with HIPPA Federal State and Company requirements
- Performs other duties as assigned
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION & EXPERIENCE:
- Proven work experience as a training specialist at minimum 2 years working in person or in a remote environment
- BS degree in education or relevant field such as Call Center Healthcare Revenue Cycle Collections preferred
- Proven track record in designing and executing successful training programs
KNOWLEDGE SKILLS & ABILITIES:
- Familiarity with traditional and modern training methods (mentoring coaching on-the-job or in classroom training e-learning workshops simulations etc.)
- Familiar with the Healthcare Revenue Cycle
- Excellent communication and leadership skills
- Ability to work both in a team setting and on an individual basis
- Ability to plan multi-task and manage time effectively
- Ability to motivate and engage employees of varying experience and skill sets
- Strong writing and record keeping ability for reports and training manuals
- Excellent computer and database skills
- Must be able to travel overnight occasionally
PHYSICAL SKILLS AND ABILITIES
While performing the duties of this job the employee is required to stand or walk and occasionally lift and/or move up to 25 pounds. Also may be required to use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel or crouch or crawl; talk and hear.
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent/Employee works in an office environment. Incumbent/Employee may sit at a desk during regularly scheduled work hours or may be required to stand a majority of the day teaching in a classroom like setting. Employee answers and makes telephone calls using a standard or computer soft phone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees may be required to be on camera a majority of the scheduled shift conducting remote training.
Illinois and Maryland residents click below for compensation and benefits:
Cobb is an Equal Opportunity Employer
Required Experience:
Unclear Seniority
Employment Type
Full-Time
