Field Technician

Media help partners understand the changing advertising landscape. Specialising in audience measurement consumer targeting and in-depth intelligence into paid owned and earned media their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

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Job Details

Job Title: Field Technician

Location: Brighton South Coast Sussex Surrey

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Role Description

Do you have a strong interest in new technology Have you been active installing into the AV Satellite or Networking market

If you know your HDMI from your Optical are comfortable finding your way around a PC/Laptop looking for a rare chance to join an established team forming part of global operations - and you reside in or within easy reach of Brighton we want to hear from you

We are looking for field technicians; The ideal candidate will have a wide-ranging technical skill set based around installation and fault finding of domestic networking software and AV equipment. They will also have a clean current driving licence and be flexible on working hours and days as the role requires some evening and weekend shifts. We provide a non liveried company car tools and laptop etc.

The technician will also be responsible for ensuring the accuracy of the data from the metering equipment and software in panel homes and will be covering a wide area along the South Coast and all over the Sussex & Surrey regions.

We would also consider a background in commercial installation and support of video conferencing and multiroom installations.

Key Job Role Requirements

• Technical ability to install & service the TV metering equipment. The meters are non-invasive meaning that it isnt necessary to open TV sets and other devices. A thorough understanding of A/V routing (scart RGB Composite video HDMI etc) in domestic environments is essential.
• Knowledge of home networking routers Windows PCs and Apple Macs/ Excel / Word and Hardware / software configurations and installations.
• The ability to work without direct supervision to a high standard. The field technician will be responsible for arranging some appointments with panel members for service calls to designated households and these must be done in a timely manner.
• Exemplary customer care skills. The field technician is the representative of Kantar in the panel members homes. Meters are installed only with the permission of the panel members and it is therefore essential that the field technician remains professional prompt & courteous in all dealings with panel members.
• Demonstrable experience of A/V systems/installation in domestic environments.
• Detailed knowledge of TV and peripheral technology supplemented possibly with a qualification in electronics audio video or television servicing.
• Ability to work unsupervised and remotely making work schedules as required.
• Excellent interpersonal skills.
• Advanced keyboard skills with the ability to install bespoke software on Pcs Macs iOS and Android
• Basic understanding of home networking broadband and routers
• Prepared to drive within the UK mainland and associated Islands.
• This may require overnight stays therefore flexibility to work away from home.
• A full driving licence with no more than 6 points (a company vehicle is provided).
• C.R.B check documentation.

Daily Duties

• Install and maintain metering equipment and software in panel homes.
• Educate panel members in the correct use and care of the metering equipment.
• Remove television monitoring equipment from homes that wish to leave the panel.
• Educate panel members in the correct use of Kantar monitoring software.
• Remove monitoring software from homes that wish to leave the panel
• Store monitoring equipment in safe conditions when not installed in panel homes.
• Resolve or escalate any problems caused by monitoring equipment or software in panel homes.
• Liaise between Kantar management office staff & panel members as necessary.
• Report all field technician activity including appointments visits made mileage etc.
• Timely return all faulty meter equipment clearly labelled.
• Maintain the company vehicle in a roadworthy clean condition.
• Ensure SLAs (Service Level Agreements) are satisfied within specific timeframes.
• The role will provide a company car and will require flexibility of work hours and days requiring some weekend shifts.

As people increasingly move across channels and platforms Kantar Medias data and audience measurement targeting analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries we have the worlds fastest growing cross-media measurement footprint underpinned by versatility scale technology and expertise to drive long-term business growth for our clients and partners.

At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and can flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

At Kantar the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore we welcome applications from all sections of society and do not discriminate based on age race religion gender pregnancy sexual orientation gender identity disability marital status or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit

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Why join Kantar

We pride ourselves on understanding people and what makes us think and act the way we do.

And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office we understand no one size fits all; our approach is flexible to ensure everybody feels included accepted and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people clients suppliers and communities and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match wed love to receive your application and talk to you about this job or others at Kantar.