Salesforce Functional Consultant

Job Description:

Merklea dentsu companypowers the experience economy. For more than 35 years the company has putpeopleat the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance Merkle delivers holistic end-to-end experiences that drive growth engagement and loyalty. Merkles expertise has earned recognition as a Leader by top industry analyst firms in categories such as digital transformation and commerce experience design engineering and technology integration digital marketing data science CRM and loyalty and customer data management. With more than 16000 employees Merkle operates in 30 countries throughout the Americas EMEA and APAC.

Merkle is proud to be Salesforce #1 Salesforce global agency partner having been voted partner of the year 5 times in our recent history. As a summit partner weve implemented more than 2000 solutions across all clouds. We have over 1500 professionals worldwide and have over 8500 certifications across the Salesforce product suite.

Merkle Australia is currently reshaping its Salesforce capabilities around agentic experiences helping brands lead at the intersection of technology intelligence and human connection. The move marks a pivotal step for the Merkle business in its mission to help Australian brands stay at the forefront of consumer engagement. The new capability bridges Salesforces powerful ecosystem with Merkles deep heritage in data CX and content - bringing to life connected intelligent brand experiences that anticipate needs and deepen loyalty.

As we relaunch our Salesforce practice in Australia were seeking aSalesforce Functional Consultantwhos ready to go beyond the typical and make a lasting impact. Youll be part of a small but ambitious team within one of the worlds top digital agencies delivering standout Salesforce solutions that fuse creativity CX thinking and emerging technologies like AI and data.

This is your chance to help grow our new Salesforce identity while enjoying the support flexibility and scale of a global network.

What Youll Do:

• Act as the functional lead or co-lead on Salesforce engagements collaborating closely with clients to uncover needs and shape solutions across Sales Service Experience or other clouds.
• Translate complex business problems into clear user-centric Salesforce solutions.
• Participate in discovery requirements gathering configuration testing and go-live.
• Collaborate with delivery teams creatives developers and strategists to design cohesive end-to-end experiences.
• Contribute to internal initiativesincluding knowledge sharing capability uplift and the shaping of Agentforce as our emerging Salesforce identity in market.

What You Bring:

• 25 years experience working as a Salesforce Consultant Business Analyst or similar client-facing functional role.
• Strong understanding of Salesforce best practices and configuration capabilities (e.g. flows page layouts objects roles permissions).
• Functional experience with at least one Salesforce Cloud (Sales Service Experience or Marketing).
• Excellent communication skills with the ability to guide clients and simplify complexity.
• Salesforce certifications (Associate or Administrator-level at minimum) are highly desirable.

Why Join Us

• Shape something new: Be a key player in rebuilding a Salesforce practice with full leadership support. This isnt just another roleits a platform to make your mark and build something lasting.
• Agency Salesforce Unique: Collaborate with strategists creatives and technologists to deliver standout and ground-breaking solutions including new fields such as data and AI.
• Flexible and empowering: work when and where youre at your best with our Be the Best You policy plus a $250 contribution toward your home office setup.
• Unplug recharge and give something back:Enjoy 5 weeks annual leave after 2 years 3 company-wide wellness days each year and be part of our annualwhole-company volunteering event One Day for Change.

Sound like you
Apply now or reach out directly for a confidential conversation. Lets redefine what a Salesforce partner can look liketogether.

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