Human Services Worker 2
Human Services Worker 2
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
HUMAN SERVICES WORKER 2
Address: Division of Developmental Disabilities
4000 North Central Avenue 4th Floor Phoenix Arizona 85012
Salary: $31200.00 - $33000.00
Grade: 12
Closing Date: July 7 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!
The Department of Economic Security Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as a Human Services Worker 2. DDD provides individuals with developmental disabilities and their families services and supports that are flexible high quality and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement and cannot be employed or subcontracted by a DDD Qualified Vendor.
Essential Duties and Responsibilities include but are not limited to:
Sets-up and maintains all appropriate documentation in member records and secondary history files. Tracks closed and archived records.
Serves as the in-day person in a unit and/or office. Answers office telephones and phone calls for Support Coordinators who are out of the office. Takes accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.
Assists members/families by providing transportation to various appointments and meetings; picks up medications bus passes food boxes etc; completes forms conducts research of community resources and completes applications for services and reports; pays bills; refers families to community resources; writes progress notes accordingly in member files
Maintains office supplies copy machines postage meter State vehicle repair maintenance log etc. Completes vehicle reports. Opens reviews sorts and distributes office mail to appropriate Unit staff ensuring that critical documents (e.g. prescriptions requests for services) are prioritized for a timely response by the Support Coordinator/Division. Copies documents as requested.
Drives a state vehicle to conduct residential and day program visits at the direction of Support Coordinators/Supervisors for the purpose of observing the location for potential health and safety issues prepares progress notes on visits and provides information to requested party.
Prepares a wide variety of member documents (e.g. service authorizations correspondence memos forms and legal documents) for signature of designated authority for work unit and/or office. Responds to requests from various sources to update the prepared information. Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member information into member information database (FOCUS) as well as in the Risk Incident Reporting (RIMS) system. Logs and monitors client trust funds of expenditures and deposits. Monitors member billing records.
Knowledge in:
Basic human needs human growth personality and behavior.
Principles and practices of case management.
Community resources Tracking systems
General office procedures.
Skills In:
Applying federal laws state statutes and agency policies and procedures.
Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
Oral and written communication Organizational skills.
Initiating developing and maintaining member files basic clerical skills including proper telephone etiquette operating office equipment (e.g. copier fax) Microsoft Word Outlook Excel and other computer applications
Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public.
Ability to:
Adapt and be sensitive to a variety of cultures Maintain and display professional demeanor.
Establish family and professional partnerships
Work effectively with a wide range of personalities Type a minimum of 40 wpm.
Assess/review documents to determine importance to meeting member/family needs.
The ideal candidate for this position will have :
- At least ONE (1) year of customer service experience OR working with or assisting individuals in a community setting (e.g. community involvement with individuals with developmental disabilities aging and adult youth etc).
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to Drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R.11).
Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact us Shobana Jeyaraj at or
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or Requests should be made as early as possible to allow time to arrange the accommodation.
Employment Type
Full-Time
