Desktop Support Analyst I
Desktop Support Analyst I
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1 Vacancy
Job Description
At DYOPATH we believe that work should be more than just a job it should be a passion. As a dynamic forward-thinking Managed Service Provider (MSP) we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability excellence and exceptional customer service we cultivate a culture of creativity passion and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
Are you passionate about solving technical challenges and helping others stay connected and productiveDYOPATH is looking for aDesktop Support Analyst I - a hands-on professional who can monitor maintain and support desktop and laptop systems on-site while effectively troubleshooting and resolving technical issues.
In this role youll support the hardware and software systems tied to every endpoint in our client domain. This includes resolving desktop issues troubleshooting account access problems and assisting with company software. Youll also collaborate across departments fostering strategic communication and contributing to long-term sustainable growth.
The Details
- Location: On Site in Morrisville NC 27560
- Shift: Full Time Monday- Friday
- Pay: $20/h
Essential Functions & Responsibilities
- Analyze and resolve hardware and software issues for PCs laptops printers and peripherals
- Provide technical support via in-person phone and chat interactions
- Install deploy and maintain hardware and software systems
- Track and resolve incidents using internal or client ticketing tools within SLA timelines
- Order hardware parts and coordinate repairs as needed
- Maintain and update knowledge base articles and documentation
- Apply system updates including Microsoft patches antivirus and application updates
- Document procedures and create users-friendly manuals to support self-service
- Perform other duties as assigned
Qualifications
- Bachelors degree in computer science IT or related field or 4 years of equivalent experience
- A Certification required
- Prior experience in a Desktop Support Analyst role preferred
What You Bring
- Intermediate level knowledge in hardware and software troubleshooting
- Experience with Microsoft 365
- Strong written and verbal communication skills
- Sound judgment in providing technical support and resolving issues
- Detail-oriented customer-focused and able to work well in a team
- Strong organizational and time management skills
Why DYOPATH
At DYOPATH we believe that work should be more than just a job it should be a passion. Following the ethos of LOVE Living Our Values Everyday the DYOPATH team truly embodies these values as we grow together as ONE DYOPATH. As an award-winning IT service provider DYOPATH helps organizations manage their risks technology and teams more effectively. The journey DYOPATH takes clients on is unlike any other MSP in the industry were not a vendor; were a partner expediting the path to success.
- Amazing Benefits:
- Medical Dental Vision and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available athttps:// To Join the DYOPATH Team
If youre ready to step into a dynamic role where your problem-solving skills and technical expertise make a daily impact - DYOPATH is the place for you!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
Employment Type
Full Time
