Help Desk Technician
Help Desk Technician
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Job Description
Nexarideexpress is a leading transportation and logistics company that provides efficient and reliable delivery services to our clients. We are committed to delivering exceptional customer service and ensuring the smooth operation of our services.
Position Overview:
We are seeking a highly motivated Help Desk Technician to join our team on a full-time basis. The ideal candidate will be responsible for providing technical assistance and support to our employees and customers. The Help Desk Technician will play a crucial role in maintaining the smooth operation of our IT systems and providing excellent customer service.
Key Responsibilities:
- Respond to incoming calls emails and tickets from employees and customers regarding technical issues
- Troubleshoot and resolve hardware software and network problems
- Install configure and maintain computer systems printers and other technology equipment
- Set up new user accounts and manage access permissions
- Provide training and support to employees on company software and systems
- Collaborate with other IT team members to resolve complex technical issues
- Document all support activities and maintain accurate records
- Keep up-to-date with the latest technology trends and provide recommendations for improvement
- Ensure the security and confidentiality of company data and systems
- Act as a liaison between the company and external IT service providers
Qualifications:
- High school diploma or equivalent; Bachelors degree in Computer Science or related field is preferred
- Proven work experience as a Help Desk Technician or similar role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with network infrastructure and troubleshooting
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and critical thinking skills
- Attention to detail and ability to multitask in a fast-paced environment
- Relevant certifications (e.g. CompTIA A Microsoft Certified IT Professional) is a plus
- Competitive salary
- Comprehensive health dental and vision insurance
- Paid time off and holidays
- Opportunities for growth and career advancement
- Fun and supportive work environment
Employment Type
Full Time
