Field Service Engineer I (IES LE)
Field Service Engineer I (IES LE)
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Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards Cleanroom: no hair products jewelry makeup nail polish perfume exposed piercings facial hair etc... allowed Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
When you join us at Thermo Fisher Scientific youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world.
Location:
The ideal candidate will reside in Raleigh/ Durham North Carolina.
How youll make an impact:
You will handle various aspects of field service support and customer relationships within our Laboratory Equipment (LE) division. You will provide sophisticated services on laboratory equipment including the following:
- Repair install and maintain various laboratory equipment products including temperature monitoring incubators centrifuges refrigerators freezers and cryogenic storage.
- Work directly with customers to schedule visits address their concerns and provide reassurance while resolving their problems.
- Completing learning assignments on time reading procedures submitting expense reports and maintaining spare part inventory.
Benefits and Travel:
Field Service Engineers (FSEs) are remote colleagues since they commute daily to customer sites to provide service. FSEs are provided with a Company (Fleet) vehicle to allow for daily travel to multiple customer locations in their defined service area. Overnight travel of approximately 10% is required to service customers and participate in training programs.
Education:
Advantageous to have a certification associates or bachelors in HVAC electronics or engineering.
Knowledge Skills Abilities:
- Driven: Seek opportunities and challenges with intensity to consistently meet timelines.
- Customer skills: Build positive relationships maintain mature behavior and deliver customer-centric service.
- Problem-solving skills: diagnosing and solving using schematics diagrams service manuals and other technical resources.
- Technological proficiency: Efficiently operate computers smartphones basic networks and specialized software.
- Independent: Prioritize tasks use good judgment and apply all available resources.
- Maintain a valid drivers license and safe driving record.
Employment Type
Full-Time
