GSD Global Support Tech Generalist, Mission Support Team
GSD Global Support Tech Generalist, Mission Support Team
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1 Vacancy
Job Description
We help others come unto Christ by serving members leaders and employees globally in a simple and efficient way.
Missionary work: an assignment without borders. As a Global Tech Support Generalist you have the opportunity to work with full-time missionaries around the globe to accomplish the work together. You will have a vital role in helping missionaries with their digital devices so that they can maximize the use of their tools to teach the Gospel and help souls to come unto Christ. We invite you to come to the Global Services Department and be a part of this great work!
The Global Tech Support Generalist supports a wide range of desktops laptops tablets smartphones software operating systems and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact this role gathers and analyzes information about the users issue to answer basic to intermediate questions about hardware installation operation configuration policies procedures and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone email and electronic messages.
Alternate Work Arrangement. Currently the AWA is 4 days remote and 1 in office once the application process has been completed and based on approval. You may need to work more than 1 day in the office due to business needs. The Employer may in its sole discretion rescind amend revoke or modify the terms of the agreement and the work from home arrangement at any time with or without notice and with or without cause.
Shift/working hours will be with the following days/times: Monday through Friday 7:00 am - 6:00 pm
Learn more about the GSDHERE!
Responsibilities
Acts as initial point of contact for customers via telephone email or live chat to provide technical support of hardware systems sub-systems applications and/or policies and procedures
Provides technical support of hardware systems sub-systems and/or applications
Assists with navigating around application menus may be required to remote into customers computer
Troubleshoot network connectivity issues working with remote employees on a corporate or Local Unit network
Develops and sustains a productive customer relationship making the customer and their needs a primary focus
Offers alternative solutions where appropriate
Records all customer contact information in CRM system
Escalates more complex problems to the Global Tech Support Specialist when appropriate
Performs work under general supervision
Qualifications
High School Diploma or equivalent required
0 to 2 years previous computer technical support
1-2 years Technical Support experience preferred with troubleshooting Mobile Devices.
Understanding of Proselyting MissionTerminologyOrganization and Culture
Performs work under limitedsupervision.
Ability to communicate clearly and professionally both verbally and inwriting.
Outstanding customer skills with the ability to empathize and professionally troubleshoot
Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
Required Experience:
Exec
Employment Type
Full-Time
