IT Solution Manager – Support Desk Technologies

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail restaurant and banking industries. NCR VOYIX is headquartered in Atlanta Georgia with approximately 16000 employees in 35 countries across the globe. For nearly 140 years we have been the global leader in consumer transaction technologies turning everyday consumer interactions into meaningful moments. Today NCR VOYIX transforms the stores restaurants and digital banking experiences with cloud-based platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver but we create exceptional consumer experiences in partnership with the worlds leading retailers restaurants and financial institutions. We leverage our expertise R&D capabilities and unique platform to help navigate simplify and run our customers technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth to operational excellence to reduced costs and profit growth. Our solutions empower our customers to succeed in todays competitive landscape.

Our unique perspective brings innovative industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small from the best-known brands around the world to your local favorite around the corner.

What youll do:

The Solution Manager will help accelerate growth and advance NCR Voyixs competitiveness through transforming its business technology and application landscape. The ideal candidate has very strong product management skills and leadership a solid business mind and is passionate about driving change and getting things done. This individual will be a trusted partner for internal business stakeholders across business units and functional organizations understanding and aligning to business strategy identifying needed capabilities and requirements and owning a roadmap that will enable the business strategy. The Solution Manager will work hand-in-hand with the agile delivery teams to deliver on the roadmap and its objectives. Key responsibilities include:

• Business-facing partner for the IT organization
• Manage entire solution lifecycle from concept to launch to discontinuation
• Own the vision roadmaps program backlog business prioritization ROI value and business relationship with the NCR Voyix Customer Services Support Desk organization transitioning from multiple legacy technologies to ServiceNow and a supporting ecosystem
• Provide successful solutions that meet/exceed expectations and provide business value
• Facilitate across relevant stakeholders and agile teams to gather business requirements and deliver on needed business capabilities to meet the requirements
• Be responsible for the roadmap its success and its committed business case deliverables
• Deliver successful solutions that align with business priorities and business value

Educational & Professional Qualifications:

• Bachelors Degree in a related field of study MBA preferred
• Experience with services operations tools and business processes with emphasis on support desk management
• 10 years of proven product/solution management experience leading large scale solutions for sales process and operations in a transformational environment
• Competent with ServiceNow and related technologies
• Experience working in a global multi-national software technology firm
• Agile experience or familiarity
• Proven ability with facilitating and collaborating across stakeholders and agile teams to achieve solution goals and business outcomes

Personal Qualifications:

• Confident innovative thinking and a strong sense of ownership and initiative
• A solver of complex and unique problems with broad-reaching organizational impact
• Demonstrates a strong mix of business acumen and advocacy market research and technical skills
• Understands conceptual system architecture to articulate the products overall process lifecycle
• Operates and leads without supervision in a fast moving complex organizational environment
• Superb written and verbal communication skills and ability to convey complex messages to senior executives in a simple and clear manner
• Flexible and adaptive able to work across multiple simultaneous projects
• Team oriented and collaborative approach in working across teams
• Proven abilities to present to executive level audiences
• Curious and committed to personal development

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyixs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex age race color creed religion national origin disability sexual orientation gender identity veteran status military service genetic information or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly recognized for their individuality promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Voyix employees or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

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