Student Worker or Graduate Assistant (IT Help Desk)
Student Worker or Graduate Assistant (IT Help Desk)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Benefits
None
Responsibilities:
- Provide software hardware and systems support to Regent University faculty staff and students by responding to support calls voice messages and e-mail directed to the Help Desk
- Manage and track issues using the IT ticketing system
- Escalate support incidents to the appropriate IT staff group when necessary
- Answer phone calls and e-mails in a professional courteous manner
- Work closely with other IT Departments to resolve issues effectively
Requirements:
- Must be a Regent University student
- Dependable and prompt
- Strong customer service skills and a desire to help others
- Excellent verbal and written communication skills
- Ability to work in a team environment
- Ability to problem solve
- Proficiency with Window operating systems Microsoft Office and web browser technology
- Ability to follow written and verbal instructions
- Commitment to Regents core values of Excellence Innovation and Integrity
Regent University does not discriminate in employment in its programs or activities on the basis of race color national or ethnic origin sex disability age or veteran full Non-Discrimination Policy clickhere.
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Employment Type
Part-Time
