Field Service Engineer III (IOMS)(Eastern Time Zone REMOTE)
Field Service Engineer III (IOMS)(Eastern Time Zone REMOTE)
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Job Description
Work Schedule
First Shift (Days)Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
Summary:
Unity Lab Services a part of Thermo Fisher Scientific provides integrated solutions instrument and enterprise services to our customers. The Field Service Engineer III is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation repair preventative maintenance and instrument qualification. The Engineer III Field Service Engineer will be customer oriented an advocate for Thermo Fisher Scientific and eager to drive growth.
Essential Duties and Responsibilities:
- Perform on-site installation repair preventative maintenance and qualification of IOMS Spectroscopy instrumentation
- Must be client-focused working in conjunction with Professional Services and outsourcing functions.
- Must be proficient with the use of customer management software to track service calls manage parts inventories and complete job tasks.
- Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
- Analyzes review and inspection findings to determine source of problem and recommends repair replacement or other corrective action.
- Coordinates problem resolution with engineering customer service and other personnel to expedite repairs.
- Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees including both team members and customers (Chemists).
- Show and demonstrate progression in training and certification for advanced products.
- Other duties may be assigned.
Minimum Education and/or Experience Requirements:
- Bachelors degree in chemistry Sciences or related field preferred
- 3 years hands-on experience as a Service Engineer is preferred particularly working with Inorganic Mass Spectrometry instrumentation
- Hands-on experience with IOMS High-Resolution MA GIRMS or DFS instrumentation strongly preferred
- Effective communication skills and establishing good customer rapport are essential
- Ability to prioritize service requests and produce clear and concise documentation
Physical Work Requirements:
- Must be available to travel on a daily and up to 80% overnight
- Able to lift 40 lbs.
- Able to stand for long periods of time
- Able to work overtime
- Valid Drivers License Required and be able to travel into DOE DOD and National Laboratories
- Able to successfully pass federal background checks
Employment Type
Full-Time
