drjobs Business Operations Team Lead (Dependent Verification Audit Services)

Business Operations Team Lead (Dependent Verification Audit Services)

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1 Vacancy
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Job Location drjobs

West Des Moines, IA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Since 1998 Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment minimize risk exposure and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals Businessolvers unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

The Business Operations Team Lead (Dependent Verification Audit Services) is responsible for the teams execution of our dependent verification audit services. As a leader in a specialized service area this position is accountable for service quality consistency and productivity across the team.

The ideal candidate is client-focused and determined to drive client delight while elevating their team to meet high performance standards.

The Role:

  • Lead a team of up to 5 permanent skilled resources who implement and manage our service audits
    • Ensure team members are performing as expected by conducting regular 1:1s reviewing work processes and other team member needs to ensure successful execution of assigned tasks
    • Lead daily stand-up meetings and weekly planning sessions with team members to communicate business initiatives and review deliverables
    • Review and analyze performance of client deliverables reviewing risk areas with team members as needed
  • Manage up to 20 temporary resources responsible for processing documentation within service audit parameters
    • Ensure team members are performing as expected by reviewing productivity reports and quality metrics
    • Meet with team members regularly throughout their assignment to provide guidance and status of productivity and quality results
    • Ensure resources have the support needed to perform their function including additional training shadowing or other support
  • Plan and strategize services and workforce
    • Schedule all dependent verification audits
    • Track all dependent verification audits and timelines and have accurate and up to date information available at all times
    • Collect and assess data for creation and maintenance of staffing models
    • Analyze and predict task time and overall workload based on established data
    • Determine resource requirements by audit by client
    • Monitor near-term workload and assist with prioritization risk mitigation and work balancing
    • Review long-term workload to identify and mitigate possible capacity issues and recommend appropriate action
  • Collaborate cross-functionally to support the business and our clients
    • Work with Engagement to secure resources to perform manual review of documentation required for services which may include interviewing several candidates during a short period of time as needed
    • Ensure our Global partners have the information they need to secure resources to perform manual review of documentation required for services
    • Support our Business Operations Processing teams with training and quality needs
    • Work with Product to understand product updates affecting the service and ensure all impacted team members understand product updates in the pipeline and are prepared for them
    • Collaborate with other leaders and team members for roles that support audit services outside of the DV Audit team to ensure role expectations and accountability
    • Act as the internal escalation point for service delivery concerns
    • Partner with other department leadership to provide information support or expertise as needed and to obtain feedback and help identify gaps within the service
    • Support client-facing discussions

What You Need to Make the Cut:

  • 3 - 5 years progressive experience working with brokers carriers or clients in benefits administration
  • 2 years experience with people and/or process leadership training or mentoring peers
  • Bachelors degree or equivalent business experience
  • Experience with technology health & welfare benefits or human resources strongly preferred
  • Highly motivated confident energetic self-starter with a positive attitude
  • Project management experience preferred
  • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients company personnel and team members
  • Strong analytical skills and experience with resource and capacity planning preferred
  • Resourceful and creative problem solver
  • Critical thinking and inference
  • Excellent verbal and written communication and presentation skills and the ability to adapt skills as needed for the audience clients other internal teams team members
  • Proficiency in the use of Microsoft Office products and proficient Microsoft Excel and Word knowledge
  • Flexibility resiliency and ability to adapt to change and enjoy learning new technologies and methodologies

The pay range for this position is 44K to 78K per year (pay to be determined by the applicants education experience knowledge skills and abilities as well as internal equity and alignment with market data).

This role is eligible to participate in the annual bonus incentive plan.

Other Compensation: If this position is full-time or part-time benefit eligible you will receive a comprehensive benefits package which can be viewed here: Applicant.

At Businessolver we take our responsibility to protect our clients employees and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. Weve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted best-in-class providers to conduct background checks verify identities and confirm references. These steps arent just about compliance theyre about ensuring fairness safety and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. Its just one of the many ways we uphold the standards that matter most to you to us and to the people we serve.

With heart
The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy procedures and controls.

(Applicable to all roles at an AVP DIR VP Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status and more. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

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Employment Type

Full Time

Company Industry

About Company

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