Bebashi Transition to Hopeis a dynamic and inclusive non-profit organization dedicated to promoting health and wellness with a specific focus on Black and Brown populations. Our commitment to diversity equity and inclusion drives our mission to make a positive impact on the lives of individuals through innovative programs and services.
Reports To: Chief Operating Officer
Full-Time Exempt
Location: Philadelphia PA (On-site with some flexibility)
Salary: Commensurate with experience
Position Summary:
The Director of Client Services is a strategic and operational leader responsible for overseeing the delivery integration and quality of Bebashis core direct service programs: Medical Case Management Housing 340B Program and Hunger Relief.
This individual will lead department supervisors and leads to ensure high-quality client-centered and culturally competent services that align with Bebashis mission and strategic goals.
The Director will champion innovation accountability and collaboration across programs to improve health and social outcomes for marginalized and underserved populations.
Key Responsibilities:
Program Oversight & Integration
Provide strategic leadership and administrative oversight for Medical Case Management Housing Services 340B Program and Hunger Relief.
Ensure programs are client-centered trauma-informed equitable and aligned with best practices in public health and social services.
Facilitate collaboration and referrals among programs to support whole-person care. Staff Leadership & Development
Directly supervise departmental managers and provide coaching professional development and performance evaluations.
Foster a culture of accountability continuous improvement and client advocacy within the Client Services division.
Promote cross-functional collaboration and morale among multidisciplinary teams. Compliance Quality & Impact
Ensure adherence to funding contractual licensing and regulatory requirements (e.g. HRSA HUD DOH).
Establish systems for monitoring and evaluating program performance including client outcomes utilization and satisfaction.
Use data to inform decision-making and drive program improvement and innovation.
Fiscal & Administrative Management
Collaborate with the finance team and CEO to develop and manage program budgets; monitor expenditures and resource allocation.
Identify opportunities for operational efficiencies and cost-effective service delivery.
Participate in grant writing reporting and site visits related to the Client Services portfolio. Strategic Planning & Partnerships
Contribute to organizational strategic planning and implement goals specific to client services.
Represent Bebashi at community meetings conferences and collaborative networks to strengthen partnerships and visibility.
Collaborate with Development and Communications teams to highlight client impact stories and outcomes.
Work Environment:
Primarily on-site at Bebashis Philadelphia office and wellness center.
Occasional evenings or weekends for events outreach or crisis response.
Requires travel between program sites and local meetings.
Director of Client Services- Bebashi - Transition to Hope, Phila., PA
