Technical Program Manager, Devices Sales & Customer Experience (DCSX)
Technical Program Manager, Devices Sales & Customer Experience (DCSX)
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a dynamic and experienced Technical Program Manager to lead the re-envisioning of our Devices Detail Pages in Seattle. In this key role you will drive the delivery of high-impact elevated/ next-generation Detail Pages for Amazon Devices. You will apply your deep expertise in managing complex programs and launching scalable resilient solutions in a fast-paced environment.
Key Responsibilities:
As a Technical Program Manager you will engage with an experienced cross-disciplinary staff to conceive and design innovative products. In this role you will:
Define design and deliver software applications.
Collaborate with business stakeholders to develop product requirements and overall product roadmap.
Drive the implementation and delivery of products.
Collaborate with multiple agile engineering and design teams to coordinate prioritize and deliver on our roadmap.
Clearly communicate goals roles responsibilities and desired outcomes to cross-functional project teams.
Support and enhance existing products with thoughtful and measurable impact.
Basic qualifications
- 7 years of working directly with engineering teams experience
- 5 years of technical product or program management experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
Preferred qualifications
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
About Us:
The Device Sales and Customer Experience (DSCX) organization plays a pivotal role in driving the success of Devices and Services including Amazon Echo & Alexa products Fire Tablets Kindle E-readers Fire TV products and more. At the core of our responsibilities is the onsite shopping experience where the team owns the worldwide technology powering the detailed product pages. We also manage the warranties and trade-in/pre-owned businesses ensuring a seamless customer journey. The focus is on driving incremental sales through personalization multivariate testing bundles upsells for devices and accessories and installment options. This helps maximize revenue opportunities and cater to diverse customer preferences. Beyond the onsite experience we are also responsible for creating a best-in-class online subscription experience for subscription-based services. This includes developing an engaging and user-friendly interface to enhance customer satisfaction and loyalty. To streamline operations we oversee marketing automation improving efficiency and reducing manual workloads. Finally we own data services ensuring regulatory compliance and delivering comprehensive cross product line and cross-channel analytics. This data-driven approach empowers us to make informed decisions and optimize our offerings.
- 7 years of working directly with engineering teams experience
- 5 years of technical product or program management experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key Responsibilities:
As a Technical Program Manager you will engage with an experienced cross-disciplinary staff to conceive and design innovative products. In this role you will:
Define design and deliver software applications.
Collaborate with business stakeholders to develop product requirements and overall product roadmap.
Drive the implementation and delivery of products.
Collaborate with multiple agile engineering and design teams to coordinate prioritize and deliver on our roadmap.
Clearly communicate goals roles responsibilities and desired outcomes to cross-functional project teams.
Support and enhance existing products with thoughtful and measurable impact.
Basic qualifications
- 7 years of working directly with engineering teams experience
- 5 years of technical product or program management experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
Preferred qualifications
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
About Us:
The Device Sales and Customer Experience (DSCX) organization plays a pivotal role in driving the success of Devices and Services including Amazon Echo & Alexa products Fire Tablets Kindle E-readers Fire TV products and more. At the core of our responsibilities is the onsite shopping experience where the team owns the worldwide technology powering the detailed product pages. We also manage the warranties and trade-in/pre-owned businesses ensuring a seamless customer journey. The focus is on driving incremental sales through personalization multivariate testing bundles upsells for devices and accessories and installment options. This helps maximize revenue opportunities and cater to diverse customer preferences. Beyond the onsite experience we are also responsible for creating a best-in-class online subscription experience for subscription-based services. This includes developing an engaging and user-friendly interface to enhance customer satisfaction and loyalty. To streamline operations we oversee marketing automation improving efficiency and reducing manual workloads. Finally we own data services ensuring regulatory compliance and delivering comprehensive cross product line and cross-channel analytics. This data-driven approach empowers us to make informed decisions and optimize our offerings.
- 7 years of working directly with engineering teams experience
- 5 years of technical product or program management experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time