Customer Experience Associate
Customer Experience Associate
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Job Description
Job Description:
Customer Experience Associate
This is an on-site position in Valparaiso Indiana.
Do you have strong customer service skills with the confidence to be the first point of contact for customers employees and visitors to the local office Join our growing organization with a strong reputation in Valparaiso IN where you will use your skills to help resolve customer issues while growing your career.
JOBSUMMARY
Join a team and own responsibility for the local office. You will support the local office reception area and Customer Experience organization across the country. In this role you will operate a telephone switchboard to answer screen route calls and relays messages. Perform administrative support tasks such as data entry. Greet and answer inquiries for public customers and visitors; announce and log visitors. Process outgoing mail and receive deliveries.
KEYRESPONSIBILITIES
- Provides excellent customer service in person on the phone and via email.
- Routes calls and supports requests to the proper department.
- Greets and directs visitors.
- Supports continuity among work teams by documenting and communicating actions and continuing needs.
JOBREQUIREMENTS
Education&Certifications:
High School Diploma or equivalent
Skills and Competencies:
- Customer service experience.
- Ability to manage multiple tasks (phone CRM Database Email etc.)
- Willingness to learn.
- MS Office suites very comfortable using Excel Word
Experience:
Theminimumamountofrelevantworkexperiencerequiredtosuccessfullyperformthejobis at least one (1) year:
Required:
- Customer service experience required.
- Reasoning skills.
- Computer skills-MS Offics (Word & Excel)
- Administrative skills
- Strong communication skills verbal and listening including Telephone and in person
- Professionalism
- Customer focus skills
- Organizational skills
- Attention to detail
Preferred:
- Experience with CRM Ticketing systems MS Dynamics or any system
- Quick learner like to learn new things
- Quick computer skills-ability to take notes and enter data via computer
- Ability to multitask
- Banking experience
Location: In Office/on-site Valparaiso IN 5 days week (M-F).
Hours: Typical Hours are 7:30-4:30pm M-F.
Travel:No travel typically required.
PhysicalDemands: The employee is regularly required to sit talk and hear and use hands to finger handle or feel. This position requiresclose vision (clear vision at 20 inches or less) andthe basic need to look at a computer screen8 hours a day. This position requires the individual to handle deliveries/packages some can weigh 20-40 pounds.
As a forward-thinking software provider Computer Services Inc. (CSI) helps community and regional banks solve their customers needs through open and flexible technologies. In addition to its award-winning core banking platform these include the latest in lending digital banking payments financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI visit
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay we consider various factors such as your skills qualifications experience and location. Along with a competitive salary this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age physical and mental disability marital status veteran status or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process please email us at and we will work with you to meet your accessibility needs.
For applicants residing in California please read Privacy Notice for California Residents CSI ()
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Required Experience:
IC
Employment Type
Full-Time
