Service Associate, Operations

What is the opportunity

This Service Associate will support the Entitlements Canadian Operations WM Asset Servicing team. Working in a collaborative dynamic and high-performing environment this individual will face challenging yet rewarding opportunities.

What will you do

• Processing client requests in various capacities as related to entitlement operations. Placing a priority on answering client inquiries mitigating escalations and always meeting SLAs.
• Continuously analyzing process workflows to identify opportunities for improvement of operational efficiencies. Ensure all processes maintain operational risk thresholds escalating discrepancies immediately upon discovery.
• Timely settlement of cash entitlements on sec lending activity with external counterparties and internal accounts. Ultra-high degree of accuracy required for verifying claim details and values before processing settlements.
• Liaison with business/operations partners where needed. Timely reconciliation and resolution of funds outstanding due to sometimes complex operational circumstances.

What do you need to succeed

Must Have

• Relevant industry experience of 2 to 5 years or educational equivalent
• Reconciliation and balancing of funds under time sensitive deadlines
• Sound knowledge of Income allocation and executing cash movements (i.e. long/ short positions or credit/ debit balances). Experience with executing cash wires generally through an application
• Exceptional proficiency in Microsoft Excel Word and an Intermediate to advanced proficiency in Microsoft Access skills
• Problem solving skills and willingness to take on extra initiatives
• Excellent organizational and time management skills
• High client service focus
• Excellent communication/analytical skills
• Excellent interpersonal skills and ability to multi-task and work with various competing priorities and timelines.
• Risk Management and mitigation focus mindset

Nice to Have

***Preferred Candidate will have***

• Completion of Canadian Securities Course (CSC)
• Experience in similar role Corporate Actions or Entitlement Operations related within the financial industry
• Experience using financial operation systems and interfaces such as:
  • Broadridge Financial Services
  • CDSX DTCC
  • Cash wire applications

• Advanced knowledge of Microsoft Access specifically database creations for automation initiatives requiring VBA writing knowledge

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic collaborative progressive and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Access to a variety of job opportunities across

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.