Strategy & Operations Manager
Strategy & Operations Manager
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Job Description
About Float
Float is on a mission to simplify finance for Canadian businesses empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform Float enables businesses to streamline financial operations and optimize cash flow so they can focus on what matters most: growth.
As one of Canadas fastest growing companies and top-rated startups in 2024 and 2023 Float is customer-obsessed passionate and entrepreneurial with a team that includes leaders from Uber Shopify Top Hat TouchBistro and Ada.
At Float everyone is an owner bringing their unique perspective to our team and product. Your voice is important and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Our Product
Float is Canadas complete business finance platform combining modern financial services and software to help businesses spend save and grow. Trusted by 4000 Canadian companies Float provides high-limit corporate cards automated expense management next-day bill payments high-yield accounts and fast friendly supportall built in Canada for Canada. Float is backed by world-class venture and fintech investors including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures partners behind our $70 million Series B raise.
Our team is a collection of ambitious collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And were looking for bold innovators to help shape the future of business finance in Canada.
About the Role
We are looking for a dynamic Strategy & Operations Manager to join Float! In this role youll design and implement operational processes that enhance growth drive measurable outcomes and support the success and efficiency of multiple functions within the company. This position will work cross-functionally to tackle critical challenges streamline operations and deliver impactful business results. Youll use data-driven insights and creative problem-solving to optimize operations across various teams.
What Youll Be Responsible For
Drive the growth of our products and acceleration of our speed to market.
Design implement and manage scalable programs to support operational excellence across multiple functions.
Collaborate with cross-functional teams to deliver strategic projects and drive business outcomes.
Use data and customer insights to develop strategies that address key operational challenges and create efficiencies across processes.
Lead high-impact initiatives and continuously refine programs to optimize experiences for both internal and external stakeholders.
Proactively identify risks mitigate challenges and ensure alignment with organizational goals.
Partner with team leads to turn feedback into actionable improvements and implement new tools or processes where necessary.
About You
Heres what sets you up for success at Float:
You Put Customers First Always. You care deeply about delivering meaningful value. Whether youre building internal systems or customer-facing features youre always thinking about how to make life better for our users.
You Act Like an Owner. You take responsibility for outcomes step up to challenges and seek solutions proactivelydoing whats best for the business not just your role.
You Think Big and Move Fast. Youre energized by building from 0 to 1. Youre not afraid to challenge the status quo experiment quickly and learn as you go.
You Constantly Learn and Grow. Youre hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.
You Win as a Team. Youre a generous collaborator who values communication context and shared wins. You lift others up and help make the team stronger.
In addition to living our values you bring:
Key requirements:
Proven experience in process improvement and program management and driving measurable growth outcomes.
Strong data skills with advanced knowledge of excel. SQL knowledge is required.
Excellent communication and presentation skills with the ability to convey complex information in an easy-to-understand manner.
Experience working cross-functionally with different teams. You can build strong relationships across sales marketing and product teams to drive alignment and deliver exceptional outcomes.
Ability to manage multiple projects simultaneously and prioritize effectively.
You can analyze and interpret data to make informed decisions identify trends and continuously optimize processes for efficiency and effectiveness.
Experience working with various tech tools. You can quickly adapt to new technologies as needed to streamline operations.
Experience with CRM systems automation tools no-code tooling and sales efficiency platforms such as Salesloft Koala and others is preferred.
A results-oriented mindset. Youre motivated by measurable success setting and exceeding goals that drive customer satisfaction retention and growth.
Customer-obsession. Youll advocate endlessly for our customers and have a natural curiosity to understand their needs.
An eagerness to continue your own learning. Scrappy and voracious you want to know the why behind every answer. Youre a creative product thinker who can combine quantitative thinking with a great aesthetic. Finding creative ways to work through obstacles is fun for you.
The ability to balance big-picture thinking with an eye for detail. You can zoom out to see the broader strategic goals while also diving into the details that ensure flawless execution.
A knack for process design. You enjoy creating systems that scale designing streamlined workflows and automating repetitive tasks to improve overall operational efficiency.
This may not be the role for you if:
You are uncomfortable experimenting with novel approaches to solve challenges
You want detailed to-dos for your tasks and projects
You prefer stability over change
You arent comfortable prioritizing your own to-do list
You are committed to your individual success over that of team successes
Why You Should Join
Work at one of Canadas fastest-growing fintech companies
Make a real impact in a high-autonomy high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation equity options and benefits
Hybrid work model we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday and Wednesday
Bring your pup to our dog-friendly office
Thrive in a high-trust high-performance culture where your work truly matters
In Short
At Float youll thrive if youre bold curious and eager to make a real impact. Were building something specialand having a lot of fun along the way. If youre excited to build grow and win together wed love to meet you.
Were committed to building a workplace thats welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float just let us know! You can reach out to Vic () and well work with you to make sure you have what you need to succeed.
Required Experience:
Manager
Employment Type
Full-Time
