Bilingual Client Representative
Bilingual Client Representative
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Job Description
Job Summary
Job Description
What is the opportunity
In this role you will be the clients primary point of contact for all day-to-day Clients related operational queries liaising internally with various operational teams to ensure our clients receive an exceptional experience.
What will you do
- Point of contact for servicing our clients and interacting with the market and other providers
- Provides critical support for all day-to-day Clients related operational issues & queries
- Answering all Clients enquires as experts in their field
- Understanding of client processing
- Participation in virtual client teams representing Client Operations
- Direct liaison with other operational teams to resolve daily operational issues
- Provide support to other internal teams as defined in SLA.
- Global understanding of customer expectations and satisfactions levels
- Audit coordination and follow up
What do you need to succeed
Must-have
- Bilingualism (English and French) required as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
- 2 years of relevant work experience in the financial industry
- Client service experience
- Proven track record in leading initiatives managing cross-functional relationships
- Investor service operations experience
Nice-to-have
- University degree
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
- Excellent exposureto communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting close-knit supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Skills
Active Learning Communication Critical Thinking Customer Follow-Ups Customer Service Operational Delivery Phone Calls (Inactive) Process Improvements Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
