Telephone Information and Referral (TIR) Operator

About Us

At Relationships Australia Queensland (RAQ) we are proud to be Queenslands leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier healthier lives. Through education counselling and community programs we help people develop the skills and resilience to navigate lifes challenges.

Our work promotes care and safety embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships mental health and social connection.

By joining Relationships Australia Queensland you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the role

Are you passionate about making a positive difference in peoples lives and thrive in a supportive client-focused environment Relationships Australia Queensland (RAQ) is seeking a dedicated Telephone Information and Referral Operator to join our team in a full-time permanent capacity at our Eight Mile Plains venue.

In this pivotal frontline role you will be the first point of contact for clients providing compassionate high-quality information and booking appointments for RAQs services or referring individuals to appropriate external providers. Youll play a vital part in supporting people navigating challenging circumstances using your excellent communication skills to assess needs offer guidance and ensure every client receives responsive respectful service in line with RAQs values and commitment to the community.

Additionally you will:

• Provide responsive and empathetic support to clients assessing their needs and making appropriate referrals or bookings.

• Manage a central booking system for face-to-face and telephone counselling appointments.

• Respond to crisis calls linking or referring callers to the appropriate counsellor or partner service.

• Offer clear information about RAQ services and relevant community resources both verbally and in written materials.

• Maintain accurate client records case notes and statistical data in line with organisational policies.

• Contribute to ongoing service improvement by participating in professional development and supporting the training of colleagues.
  

About you

You are a compassionate and professional individual who excels in communication and thrives in a client-centred environment. You bring a strong sense of accountability and are committed to delivering high-quality service while maintaining confidentiality and adhering to organisational policies. Your ability to manage multiple tasks efficiently adapt to change and work collaboratively with a diverse team will enable you to support clients effectively and contribute positively to Relationships Australia Queenslands goals.

Additionally you have:

• Previous experience in customer service or a similar client-facing role.

• Strong verbal and written communication skills.

• Competence in using computer systems including Microsoft Office and web-based applications.

• Excellent time management and organisational abilities.

• A commitment to professional development and continuous improvement.

• Knowledge of community services or experience working within the community sector (highly desirable).
  

We Can Offer You

At RAQ we believe in supporting our people both inside and outside the workplace. Heres what you can look forward to as part of our team:

• Work-Life Balance - Enjoy a flexible supportive culture that empowers you to thrive at work and at home.

• Boost Your Take-Home Pay - Access salary packaging options of up to $15900 per year significantly increasing your net income.

• Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period on top of your standard annual leave.

• Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.

• Study Leave - Pursuing further qualifications We offer up to 2 weeks of paid study leave each year to support your professional growth.

• Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.

• Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

The salary is being offered between $67000.00 to $73000.00 per annum to be negotiated depending upon qualifications and experience plus superannuation. Join us and experience a workplace where your wellbeing growth and success are our top priorities.

How to Apply

To apply send us your resume and a brief cover letter outlining why youre the ideal person for this role!

Applications can be submitted by clicking the Apply Now.

Applications close Sunday 13 July 2025