Senior Training Consultant

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Training Consultant do at Fiserv
As a Training Consultant you will design and deliver impactful learning experiences that support Finxact Fiservs now-generation core banking platform. You will manage all aspects of self-service and facilitated training programs using your Finxact subject matter expertise. This includes content development technical documentation curriculum design and delivery. By working closely with leadership and stakeholders you will drive adoption of Finxact with a focus on innovative embedded finance solutions.

What you will do:

• Design develop facilitate and maintain Finxact product training programs for employees partners and clients.
• Create and maintain high-quality documentation including conceptual overviews step-by-step procedures technical references and tutorial materials to support both internal teams and external clients.
• Partner with Instructional Design to assist in the design and development of digital content facilitation and assessments.
• Evaluate program feedback and analyze results via performance consulting with Leadership and other stakeholders.
• Collaborate with dedicated teams and apply strong strategic thinking and analytical skills to interpret requirements and develop training solutions for complex banking functionality.
• Communicate effectively with stakeholders to ensure information is conveyed efficiently.
• Perform other related duties as assigned.

What you will need to have:

• Experience in the financial services or banking industry including direct work with core banking platforms or financial technology solutions.
• Experience in Learning & Development Business Analysis or similar business function roles.
• Experience with embedded finance solutions including integrations with payments lending banking or other non-traditional embedded offerings.
• Bachelors degree in a relevant field such as Education Business Administration or Communications or an equivalent combination of education and professional experience.

What would be great to have:

• Experience working with the Finxact solution.
• Experience with RESTful application programming interfaces (API).
• Experience with content management systems (CMS) or learning management systems (LMS) including administration or day-to-day operations
• Experience with the software development lifecycle.
• Experience with implementing or supporting the modernization of financial systems in a client-facing organization.

Position can be based in: Jacksonville FL - King of Prussia PA - Alpharetta GA - Berkeley Heights NJ

Perks at Work:

• Were #FiservProud of our commitment to your overall well-being with a growing offering of physical mental emotional and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• In order to be considered you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
• This is a full-time direct-hire position and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal state and/or local government contractors. Should this position support a Federal Government contract now or in the future the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range

These pay ranges apply to employees in New Jersey New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.