Customer Service Guide (Human Services Specialist 1) Bilingual English & Spanish Preferred
Customer Service Guide (Human Services Specialist 1) Bilingual English & Spanish Preferred
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 3429 - 4622
1 Vacancy
Job Description
Initial Posting Date:
06/25/2025Application Deadline:
07/10/2025Agency:
Department of Human ServicesSalary Range:
$3429 - $4622Position Type:
EmployeePosition Title:
Customer Service Guide (Human Services Specialist 1) Bilingual English & Spanish PreferredJob Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.
Are you fluent in English and Spanish Our diverse communities benefit from bilingual support. While not a requirement preference will be given to candidates who possess this valuable skill.
Opportunity awaits!
Join our team and make a difference! We are looking for dedicated individuals who are passionate about providing exceptional customer service. If you are committed to creating a positive inclusive and supportive environment we want to hear from you!
Summary of Duties
As a Customer Service Guide you will:
Provide front desk support answer phone calls and guide clients to the right services.
Help with daily office tasks like distributing mail handling case transfers reviewing applications scheduling appointments and managing emails.
Use various computer systems and databases to manage information for the agency and clients.
Manage negotiables like Electronic Benefits Transfer (EBT) cards issue checks and handle other financial tasks based on approved case activities.
Minimum Qualifications
Two years of experience either:
Interviewing to obtain personal or technical information; or
Substantial people contact.
This experience must have involved a high volume of paperwork (e.g. assuring information on forms is complete and accurate completing necessary documents etc.).
College-level courses may be substituted for the experience on a year-for-year basis.
Essential Attributes
We are looking for candidates with:
Experience in customer service focused on building positive relationships and supporting all.
Experience creating a welcoming and inclusive environment that ensures equitable services.
Experience with trauma-informed and trauma-focused services using a person-centered approach.
Experience typing quickly and accurately for administrative tasks.
Experience navigating multiple computer screens and prioritizing tasks effectively.
Preference will be given to candidates that are bilingual in Spanish and English.
Working Conditions
This is an in-person position duties will be conducted in an office setting.
Occasional travel is required for attending meetings trainings or supporting work in other district offices as needed.
Rare overnight travel may be required.
Employees work schedule will be Monday - Friday from 8 am - 5 pm PT; hours may fluctuate based on service needs.
Rare compensated overtime may be required including evening and weekend work.
May work with individuals experiencing trauma or crisis. Some individuals may have challenges managing their emotions.
May encounter situations requiring quick decision-making to ensure the safety of oneself or others.
Requires substantial time spent stationary while operating a computer and keyboard answering phones and communicating with the public.
Attention all candidates!
Application materials are screened for minimum qualifications and essential attributes to determine if you advance in the selection process. Clearly describe how you meet these requirements in your application materials.
Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered is included in your application materials.
Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Background Checks and Requirements
If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
A valid drivers license and acceptable driving record are required for this position.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans preference
General Information
This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
Contact Information
Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) and application or Job-specific questions.
Please include the job requisition number: REQ-182816.
Recruiter: Amanda Alvarado.
Email:
Phone (call or text): .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
