Claims Adjudicator - Multiple Vacancies
Claims Adjudicator - Multiple Vacancies
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Job Description
Department of Labor
Job Class Code: 0686
Grade: 21/Professional & Technical
Salary: $21.54-$30.14/Hour
Location: Augusta
Opening Date: June 27 2025
Closing Date: July 14 2025
The Maine Department of Labor is seeking a detail-oriented and impartial Unemployment Claims Adjudicator to join our team. This position plays a critical role in evaluating unemployment benefit claims interpreting state and federal laws and ensuring program integrity. You will conduct investigations make legally sound determinations and support the fair administration of unemployment benefits.
Why Work With Us
- Purposeful Work: Help ensure fairness and integrity in public benefit programs.
- Professional Growth: Learn grow and contribute in a dynamic regulatory environment.
- Supportive Team: Collaborate with a dedicated mission-driven team.
Primary responsibilities include:
- Interview claimants employers and witnessesprimarily by phoneto determine benefit eligibility and chargeable employer accounts.
- Analyze employment history wage data and separation information to reach accurate determinations.
- Write clear well-reasoned decisions based on evidence and applicable laws.
- Explain laws regulations and policies to claimants employers and the public.
- Represent the Department in appeal hearings and court proceedings providing testimony to support decisions.
- Investigates research and documents allegations of misrepresentation and fraudulent claims in order to determine validity and prepare reports of investigation.
- Plan assign and review work of support staff; provide training and oversight to ensure consistent and equitable application of rules.
Knowledge of:
- Interviewing and investigative techniques.
- Research techniques and practices.
- Labor-management relations.
- Federal and state laws rules regulations precedent cases and agency manuals governing UC programs.
- Policies and procedures relating to the prevention detection and recovery of overpayments.
- Public sector and private industry employment practices.
- Quality Control Program goals and objectives.
Ability to:
- Communicate effectively.
- Write clearly and effectively.
- Determine benefit eligibility.
- Interpret and apply laws rules and regulations in specific circumstances.
- Compile and analyze facts reach logical conclusions and make sound recommendations.
- Deal effectively with irate or confused clients.
- Demonstrate competent time management.
- Use desktop and laptop computers.
- Write complete and understandable decisions and reports.
- Plan direct and coordinate the work of subordinate staff.
- Train subordinate personnel
Minimum qualifications:
ABachelors Degree in Business Administration Human Resources Economics Finance or related field and two (2) years of technical administrative or paraprofessional support level experience in public contact work which demonstrates interviewing data gathering and analytical work experience may be substituted for education on a year-for-year basis.
Preference will be given to those applicants:
Experience adjudicating unemployment or public benefits claims
Knowledge of Maine Employment Security Law
Contact information:
Questions about this position should be directed to
Application Instructions:
Interested applicants need to apply online by selecting the Apply for this opening button along with uploading a cover letter current resume and copies of any transcripts or certifications you wish to have considered while evaluating your application.In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.
If you require a paper application please download and print one here contact our office at . Paper applications for this posting should be submitted along with cover letter and resumebefore the closing dateto Security & Employment Service Center 45 Commerce Drive Augusta ME 04330 or faxed to . Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:
- Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
- Health Insurance Coverage The State of Maine pays85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.
- Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
- Retirement Plan The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA or 18.09% for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.
If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.
Employment Type
Full-Time
