Senior Services Account Executive / Senior Engagement Manager
Senior Services Account Executive / Senior Engagement Manager
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Job Description
CSQ326R387
As a Senior Engagement Manager at Databricks you will play a critical role in leading and scaling the Professional Services (PS) motion across a Business Unit or region. This role goes beyond managing individual engagements you will embed PS into Databricks broader platform growth ensuring our customers achieve measurable business value from their investments.
This position is ideal for someone who has been hands-on with data and AI technologies understands architecture and delivery deeply and now wants to transition into a customer-facing sales-aligned leadership role. You will act as a trusted advisor to executives and a strategic partner to account teams combining technical credibility with commercial impact.
This is a quota-carrying role that requires deep industry knowledge strong technical grounding and the ability to lead complex sales and delivery motions with senior stakeholders. It is also a high-visibility career step for technical experts looking to grow into executive-level customer leadership roles.
The impact you will have:
- Lead the Professional Services motion in your region aligning closely with Sales Delivery and Field Engineering leadership.
- Drive adoption and expansion by positioning and selling standard and customized Professional Services and training (PST) offerings from discovery through closing.
- Integrate services into platform deals ensuring customers achieve measurable business outcomes.
- Act as the technical-commercial bridge: leverage your technical background to engage in architecture discussions scope solutions and guide customers toward successful implementations.
- Shape account strategies by aligning service offerings with client goals transformation roadmaps and long-term success.
- Collaborate with partners (DPP GSIs RSIs cloud providers) to co-sell develop joint account strategies and deliver integrated services.
- Bring industry expertise to conversations with customers demonstrating the art of the possible creating demand and building credibility as a trusted advisor.
- Demonstrate technical depth on Databricks and data/AI platforms to scope engagements support solutioning and lead technical conversations.
- Coach and mentor junior Engagement Managers supporting peer development and best practice adoption.
What you will do:
- Services Selling: Lead the positioning and integration of PST offerings into strategic platform deals from migrations and CoEs to enablement programs by leveraging your technical expertise to scope solutions and showcasing success stories that drive adoption and expansion.
- Sales and Solution Alignment: Partner with Account Executives Solution Architects and Sales leadership to align PS strategy with account and technical adoption plans while establishing clear governance and communication cadences across teams.
- Forecasting & Operations: Ensure accurate forecasting and pipeline health by managing opportunities identifying risks and driving upsell/cross-sell with Sales and GTM
Customer Success: Oversee delivery across accounts by ensuring smooth handovers managing risks and escalations and building strong executive relationships to drive satisfaction and growth - Partner Engagement: Build strategic relationships with DPP GSI and RSI partners to co-sell align on account strategy and position them as extensions of Databricks Professional Services.
- Team Collaboration: Partner with Delivery Resource Training and AI/ML teams to secure quality resourcing and ensure readiness for forecasted demand.
What we look for:
- Extensive experience running a Professional Services and Education Services line of business.
- Extensive experience in customer-facing roles that require a mix of influencing validating negotiating understanding and execution.
- Data and AI domain experience working with customers to realise business value through to production implementations.
- Excellent customer-facing skills including working with Executives and other team members.
- Experience articulating the value-based selling mode
- Experience identifying customer needs and implementing solutions.
- Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans.
- Travel is required up to 10% more at peak times.
Required Experience:
Senior IC
Employment Type
Full Time
