UX/CX Designer
UX/CX Designer
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Job Description
Job Description
Why this role
Join a purpose-led member-focused organisation that plays a unique role in the Tasmanian community. This newly scoped role will see you working across both CX and UX - shaping how members engage with services and digital platforms from first contact to long-term loyalty.
Youll be a key player in a collaborative team driving service transformation digital design and loyalty innovation at scale - all with members at the heart.
The Opportunity
This is a hybrid CX/UX role ideal for someone who can zoom out to see the full customer journey and also zoom in to define user flows and interactions. Youll work closely with product UI data and digital teams to bring customer-centric ideas to life.
In your first 612 months youll:
Be embedded in a cross-functional team redesigning a core member platform helping build and prioritise a UX backlog
Translate data and insights into improved service journeys
Contribute to the development of a refreshed loyalty program
Help shape the voice of customer program and CX principles that influence the organisation broadly
Support digital and omni-channel design projects including website improvements and marketing flows
Key Responsibilities
Lead service design activities including journey mapping persona development and service blueprints
Conduct user research and usability testing translating insights into tangible design outcomes
Collaborate with cross-functional stakeholders including UI designers product managers business analysts and digital teams
Design low-fidelity prototypes flows and UX documentation to guide UI execution
Present design recommendations to non-technical stakeholders in a clear engaging way
Champion CX thinking across both digital and physical experiences
About You
You may come from a UX CX or Service Design background - whats key is that you bring a member-first mindset strong collaboration skills and the confidence to move between strategy and delivery.
Youll bring:
Strong experience in human-centred design and end-to-end experience design
A track record of designing both digital and cross-channel customer experiences
Strong facilitation and storytelling skills to engage stakeholders and bring the customer voice to life
Hands-on proficiency with design and prototyping tools (e.g. Figma Adobe XD)
A collaborative mindset and adaptability to flex between agile kanban and traditional ways of working
Comfortable presenting back to the business and running design showcases
Working Style & Location
Preference is for candidates based in Hobart Tasmania
Flexible work arrangements are available though regular in-office presence is important especially during onboarding
Open to candidates in other Tasmanian locations if theyre able to commit to travel as needed
Perks & Benefits
Salary up to $130000 base super
Flexible working options
Employee benefits including discounted services and products
Opportunity to make a lasting impact in a values-led community-connected organisation
Purpose-driven mission and collaborative team culture
Contact tania@theonset.com.au with your resume and portfolio and/or apply here if you think this could be a fit.
Employment Type
Full Time
