Customer Service Executive (CSE) Trainer
Customer Service Executive (CSE) Trainer
Posted on :
03-07-2025
Employer Active
1 Vacancy
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Job Description
Location: Remote
Salary:INR/month
Shifts: 12-hour rotational shifts
Availability: Immediate Joiners Preferred
Key Responsibilities:
- Conduct end-to-end training sessions for new CSE agents (15-day onboarding program)
- Train agents on SOP adherence CRM usage and call etiquette for high-risk industries
- Coach on customer handling techniques (chat voice and outbound calls) tailored to iGaming platforms
- Teach sales tactics retention strategies and effective communication for player engagement
- Deliver role-plays mock calls and scenario-based simulations for real-time skill development
- Monitor and evaluate agent performance during training provide feedback and remedial sessions
- Train agents on basic Excel usage reporting tasks and compliance documentation
- Stay updated with product/process changes and update training materials accordingly
- Collaborate with operations and QA teams to align training with real-time business requirements
Requirements:
- 12 years of experience in customer service/training roles within the Gaming or BPO industry
- Strong knowledge of customer handling gaming operations and tele sales techniques
- Experience in outbound calling live chat handling and objection handling
- Excellent communication skills in English and Hindi
- Proficiency in MS Excel Google Sheets and basic reporting tools
- Ability to train remote teams deliver engaging sessions and adapt to diverse learning styles
- High energy positive attitude and team-first mindset
- Prior experience in training for Gaming or fintech platforms
- Knowledge of gaming terminology player behavior and fraud detection basics.
Employment Type
Full Time
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