People & Culture Operations Coordinator
People & Culture Operations Coordinator
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Job Description
Collinson is the global privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.
Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition the success of our business is delivered through the diverse and talented team of over 2200 global colleagues.
Purpose of the role
The P&C Operations Coordinator provides superb communication to their internal and external clients and has proficient administration skills whilst maintaining confidentiality. Responsibilities may include but are not limited to responding to People & Culture queries from colleagues in the business processing new starters supporting the off-boarding process managing the right to work & background checks processes drawing up workplace documents corresponding with teams across the organisation and ensuring compliance with employment laws.
The candidate must be able to deal with a variety of personalities and situations and keep calm in tense situations they should be approachable friendly communicative and have good multitasking abilities.
Key Responsibilities
Answering P&C inbox queries from colleagues in the Company in a timely manner
Working with the P&C Operations team to ensure smooth coordination of all tasks
Supporting employees with HRIS use
Processing new starters for London & Haywards Heath on HRIS preparing issuing collecting and filing new starter documentation including Contracts of Employment
Processing organisational and contractual changes (Promotions Internal Movements Probations etc.)
Support the off-boarding process.
Managing Right to Work/Visa and background checks for new recruits and current employees
Processing Family Leave (Maternity Paternity Parental Shared Parental Neonatal and Adoption)
Reviewing and processing domestic and overseas remote working requests
Maintaining existing forms procedures and workflows
Assisting Payroll department by providing relevant employee information
Participating in P&C projects
Managing employee anniversary rewards and Kudos recognition scheme
Raising related P&C Ops Purchase Orders to match supplier invoices.
Generation and maintenance of monthly reports
Contribute to inductions for new starters.
Knowledge skills and experience required
Experience of working in a HR Administration HR Systems HR Operations HR Coordination or relevant role
Relevant HR / Operations qualification or equivalent (desirable)
Proficient in MS Office (Word Outlook Excel PowerPoint)
Skills:
Knowledge of HR systems / admin / operations
Data accuracy and attention to details
Good interpersonal and people skills
Problem solving and solution orientated mindset.
Relationship building skills.
Good people management skills
Conflict resolution and mediation skills
Data interpretation and analytical skills
Understanding and knowledge of UK legislation i.e. GDPR National Minimum Wage Act Equality Act
Fluent in verbal and written English communication.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.
In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).
If you need any extra support throughout the interview process then please email us at
Employment Type
Full Time
