IT Support Specialist

• Office 365 Applications: Manage and support Office 365 applications including Teams Outlook OneDrive and SharePoint. Troubleshoot user issues configure applications and ensure proper integrations.
• Licensing Management: Oversee the licensing for Office 365 ensuring all users are appropriately licensed tracking renewals and addressing licensing-related queries.
• Intune Policies: Manage and enforce Intune device management policies for mobile and desktop devices. Ensure devices are compliant with security protocols and standards.
• Active Directory: Administer Active Directory (AD) for user account management permissions and group policies. Ensure proper access control and troubleshoot related issues.
• SCCM: Manage and maintain System Center Configuration Manager (SCCM) for software deployment patch management and inventory management.
• Veeam Backup: Oversee Veeam backup solutions ensuring data protection regular backups and proper disaster recovery procedures.
• Subscription Management: Handle software subscription management renewals and licensing across various platforms including Office 365 and other enterprise applications.
• Freshservice ITSM & Asset Management: Utilize Freshservice ITSM for service management incident resolution and asset management. Maintain an up-to-date inventory of IT assets ensuring tracking and proper allocation.
• Networking and Firewall: Assist with networking and firewall management ensuring network security configuration and performance. Troubleshoot connectivity and security issues.
• Linux Proficiency: Provide support for Linux-based systems including administration troubleshooting and system updates.
• Support & Troubleshooting: Provide day-to-day IT support to end-users resolve hardware/software issues and troubleshoot IT systems and infrastructure.
• Documentation: Create and maintain clear documentation for processes procedures and troubleshooting guides. Ensure all systems and services are documented accurately for internal purposes.

• Proven experience supporting Office 365 applications including Teams Outlook OneDrive and SharePoint.
• Strong knowledge of licensing management particularly for Office 365 and Microsoft-related products.
• Experience with Intune policies and device management for mobile and desktop environments.
• Solid understanding of Active Directory for user management and group policy configuration.
• Hands-on experience with SCCM for software deployment patch management and inventory management.
• Experience with Veeam backup solutions for data protection and disaster recovery.
• Proficient in using Freshservice ITSM for service management and asset management.
• Knowledge of Networking & Firewall concepts including configuration security and troubleshooting.
• Linux proficiency for administration and support in a mixed-OS environment.
• Experience with subscription management for enterprise software.
• Strong problem-solving and analytical skills with a keen attention to detail.
• Excellent communication skills both written and verbal.
• Ability to work independently and as part of a team.

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