User Support Analyst (Onsite)
User Support Analyst (Onsite)
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Job Description
Job Title: User Support Analyst (Onsite)
Location: Raleigh NC
Duration: 12 Months
Job Description:
The Information Technology (IT) provides a full range of information system resources for the client and its four branch offices. The division develops and maintains a variety of integrated automated business systems and solutions which collect data maintain data bases and provide the reporting and analysis facilities to support the needs of the client and its branches. Additionally the IT division provides application development consulting services and technical assistance to the client and related users group organizations in the selection of auditing communications equipment network design and outside consultant services and coordinates the implementation of specific special projects to support the management needs of the client consistent with the mission goals and objectives established by the client.
Position Overview
As an IT User Support Specialist the primary responsibility is to provide exceptional technical assistance to end-users ensuring their IT-related issues are resolved promptly and efficiently. Handling a variety of tasks including troubleshooting hardware and software problems and guiding users through system setups. The User Support Specialist role requires strong communication skills to effectively understand and address user concerns as well as a solid technical background to diagnose and resolve issues.
Qualifications
- Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the positions role; or
- High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the positions role; or an equivalent combination of education and experience.
Skills:
Skill
Required/Desired
Amount
of Experience
Diagnose and resolve hardware and software issues.
Required
3
Years
Assist users with technical problems via phone email or Microsoft Teams.
Required
3
Years
Perform regular updates and maintenance on computer systems.
Required
3
Years
Install and configure operating system and software applications.
Required
3
Years
Set up and maintain hardware including computers printers and peripherals.
Required
3
Years
Create and update technical documentation and user guides.
Required
3
Years
Track and manage support tickets ensuring timely resolution.
Required
3
Years
Provide training to users on new systems and software
Required
3
Years
Escalate complex issues to higher-level support or specialized teams.
Required
3
Years
High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position
Required
3
Years
Employment Type
Full-time
