Account Manager & Business Developer

Interested in managing and landing exciting digital and design projects Would you like to do that while making the world a better place by working with European and International nonprofit organisations in the heart of the EU and beyond

ARE YOU LOOKING FOR YOUR NEXT CAREER MOVE

Do you love...

• Collaborating with purpose-driven clients to bring meaningful digital and design projects to life that help good causes stand out online
• Co-creating campaigns projects designs and websites that make an impact while you keep every stakeholder smiling
• Having the freedom to work at your own pace from anywhere in the world

Chances are... if you join our team... the next project youll deliver will help to make a real difference in Europe or even the whole world.

*And we think that is pretty cool.

If you also think that is cool and your answer is YES to all of the above then definitely read on!

About Boostern

Boostern is a purpose-driven creative digital agency empowering nonprofitsEuropean and International NGOs and associations in Brussels and beyond by helping them to leverage the latest digital and design trends for good.

Together we craft impactful digital experiences (brands projects & campaigns) that boost their online presence visibility and engagement while easing their workload. Because nonprofits are doing powerful work fighting for human rights driving climate action and improving the lives of people by raising awareness or influencing policies. However online theyre often buried under busy social feeds struggle with clunky websites inconsistent visuals and strategies built on guesswork. At Boostern we help them stand out online engage the right audiences and save time and budget in the process.

What makes us different

Were rooted in the EU Bubble committed to good causes and speak the nonprofit language.

We dont just deliver pretty design and digital solutions we take work off the plate of our clients.

Our process brings together strategy design marketing & tech to empower comms teams.

What we do

Digital Strategy

Branding & Graphic Design (Publications Infographics Social Assets etc.)

Web Design & Custom WordPress or Web App Development

Monthly Google Ad Grants & SEO Management

and more

Who we help

NGOs & Associations across Europe

Purpose-driven comms and marketing teams needing digital & design support

Project managers delivering Comms & Dissemination (WP8) activities in EU-funded projects

People working on digital marketing web and design projects trying to make the world a better place but are tired of unreliable providers

Benefits we offer to our clients

A professional online presence that builds credibility

More visibility & engagement

A reliable partner that gets it doneon time and in budget

Time energy saved for the work our clients love

Tasks

What exactly are we looking for

Boostern is currently hiring a full-time Account Manager with full-service digital agency experience to manage graphic design digital marketing and web design & development projects to deliver an amazing customer experience and deliver value to our clients in Brussels and beyond. We are seeking a proactive hands-on account manager with an excellent eye for detail who can not only help the CEO step out of project operations but also support our growth by assisting in attracting new clients.

Summary

You will be working directly with the CEO:

1. Managing up to 5 projects at all times.
2. Keeping deliverables and clients on time and budget.
3. Hitting or exceeding all milestone deadlines while building strong client relationships always aiming for the highest quality and customer satisfaction.
4. Collaborating and managing a team of 10 contractors.
5. Maintaining excellent written and verbal communication with clients and team at all times while using our processes and project management systems (ClickUp)
6. Assisting in documenting refining and keeping our internal processes (Scribe) up to date.
7. Assisting the CEO in actively prospecting and approaching potential new clients using a structured methodology and feeding the team with exciting new projects.
8. Joining the CEO in discovery calls and translating the needs of existing and potential clients into solutions and converting those into concrete project briefs.
9. Being an integral part of our sales process preparing proposals and presentations in coordination with the CEO and closely following up with the client.

Outcomes

1. Manage up to 5 projects on time and on budget.

• Lead project kickoff meetings.
• Create and proactively follow up on the project schedules and plans in ClickUp.
• Manage the fulfilment team to produce outcomes for clients to scope specifications and within the stated project budget.
• Keep projects on schedule and budget.
• Proactively run Quality Assurance (QA) on outputs created by the production team before delivering it to the client to ensure the highest standards of quality.
• Keep the client and team up to date with weekly progress reports and consistent follow-ups via email and our project management tool.

2. Develop maintain and enforce our process playbook and SOPs.

• Audit current operational practices and align them with clearly documented Standard Operating Procedures (SOPs) using Scribe.
• Develop and maintain a scalable production playbook to streamline project delivery and onboarding of new team members.
• Actively identify inefficiencies and propose improvements to internal workflows to enhance quality and client experience.
• Ensure all relevant team members are trained and compliant with documented processes.

3. Track performance

• Ensure time tracking of billable and non-billable working hours to support accurate client quoting ensure profitability and maintain full transparency across internal and client-facing activities.
• Track and report on business development and sales performance metrics via a weekly scorecard

4. Support business development and sales activities.

• Support the CEO in executing a targeted outreach strategy including researching and identifying qualified leads drafting outreach messages and maintaining a prospecting pipeline.
• Attend discovery and qualification calls with potential clients actively participating in identifying needs and translating them into actionable proposals.
• Collaborate on the development of proposals pitch decks and tailored presentations aligned with client expectations.
• Ensure consistent follow-up with prospects and assist in converting leads into active projects with clear scopes and timeline..
• Maintain CRM entries and sales documentation to support a predictable business development pipeline.

Requirements

Role Competencies

• Proficiency in project management methodologies and tools (e.g. ClickUp). Ability to manage multiple projects simultaneously and prioritise tasks effectively
• Familiarity with procurement processes including analysing and responding to tenders and Requests for Proposals (RFPs) particularly within EU contexts
• Strong understanding of and passion about digital marketing graphic design branding web design and development processes and technologies
• Ability to translate nonprofit challenges into effective digital and design solutions
• Ability to write clear project briefs updates and regular email communication
• Ability to lead team and client meetings with confidence to give direction
• Ability to stay on schedule and keep others on important tasks
• Ability to provide project vision and plan.
• Strong virtual networking skills and in building relationships remotely
• Basic understanding of how the so-called EU Bubble operates
• Creative with a sharp eye for quality-oriented visual content
• Familiarity with reporting on KPIs and data-driven reporting
• Familiarity with GDPR and other data protection regulations
• Structured independent and transparent approach
• Always enthusiastic and positive in your mindset
• A winners mentality and results-driven
• Hands-on and go the extra mile
• A true team player

Qualifications

• Proficiency in both written and spoken English. (fluency in Dutch French or another relevant European language is a strong plus)
• A degree in Communications Marketing Public Relations or International Relations
• Certification or equivalent years of experience in Project Management and Business Development.
• 2-3 years of experience managing creative or digital agency projects or working at a public affairs or communication consultancy
• Knowledge of project management and business development principles and practices.
• Knowledge of human resource principles and practices to manage full-time and contract team members.
• A native to IT & AI: Familiar with and have used or mastered some or all of the technologies weve listed below. The more the better.

Benefits

What We Offer

• A full-time remote-first position
• A competitive salary package
• The opportunity to work with a small (but friendly!) team within a growing and dynamic agency
• A motivating work environment where you can fully leverage your talents and grow professionally
• International exposure and ability to work in a multicultural environment
• Engaging projects with top-tier purpose-driven organisations and teams.
• Exciting career development opportunities
• Entrepreneurial culture in an organisation that rewards initiative and creativity

Culture & Expectations

Values

• Excellence & Attention to detail
• Responsive Transparent Smooth Professional & Open Communication
• Customer & User Centricity
• Kindness & Positivity
• Open to new ideas creativity and innovation
• Lifelong Learning
• Hard work focus & Determination

Communication

• Monday to Friday Central European Time (CET) business hours by Slack and Email
• Short daily standup meetings and standard weekly team meeting every Monday 10:00-11:00 am CET by Google Meet

Working Hours

• 40 flexible working hours per week that can be completed any time until deadlines are respected

Location

• Fully Remote

Starting Date

• 1 September 2025

How to Apply

If this sounds like the role for you wed love to hear from you!

Please apply by 1 August 2025 via the application form. In your cover letter please:

1. Tell us about your experience managing business operations
2. Tell us about your experience leading and managing a team
3. Tell us about your experience managing projects
4. Tell us what stood out to you after reading our job description
5. Provide links to online projects that you have been a part of (if any)
6. (Optional) Add a link to a maximum 5-minute-long recording introducing yourself and explaining to us why it would be foolish for us not to schedule an interview with you.

Disclaimer

Please note! Only shortlisted candidates will be contacted and invited to participate in a virtual interview as part of the selection process. We appreciate the time and effort all applicants invest in their submissions.

In accordance with the General Data Protection Regulation (GDPR) all personal data provided during the application process will be treated with the strictest confidentiality and used solely for recruitment purposes. Unless explicitly requested otherwise we will securely delete all application materials from our records no later than three months after receip

Q&A

What type of role is this - This is a permanent position with a 3-month probation period. Whether you prefer a long-term contract or a freelancer arrangement we can tailor our offer to fit your needs.

Who are you - We are called Boostern a purpose-driven digital agency helping European nonprofits elevate their online presence through strategic design tech and communications. Based in Brussels we support mission-led teams with branding graphic design web design & development and ongoing digital marketing servicessaving them time while increasing visibility and impact.

Can I work remotely for this job or do I need to be based in Brussels Belgium - This role is remote-first. We are looking for people who are ideally based in Europe in the Central European Timezone (CET - GMT2) and being located in either Hungary or Belgium is a plus.

What benefits do you provide - We currently offer 20-24 days of paid annual leave per year in line with Belgian leave policy flexible working hours and optionally private health insurance and gym membership.

Ok ok that sounds great how much do you pay - We offer 1800.00-2000.00 gross monthly based on your experience including optional extra benefits

Can you tell me anything about your hiring process - Yes!

1. First you need to send us a CV and tell us a bit about yourself in the application form.
2. After this we take your submission and score/rank it with the other applicants and then schedule phone interviews with our top picks.
3. From there we will pick a smaller group to go through a more extensive interview process with extended interviews assessment and reference screens.
4. No matter what well do our best to communicate with you about where you stand in the process.

If youve read this far and believe Im speaking directly to you...

Lets talk!