IT Support Specialists (f/m/d)
IT Support Specialists (f/m/d)
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Job Description
About the Role
At Les Lunes the IT Support Specialist is essential to keeping our team connected secure and productive. You wont just fix issues youll build and improve the systems that power our daily work. If youre proactive hands-on and ready to take ownership in a fast-moving creative environment wed love to meet you.
About the Team
At Les Lunes youll work closely with our hands-on HR and Office Management team who are dedicated to creating a smooth and supportive employee experience. Together youll ensure that new hires are set up for success and that day-to-day operations run efficiently in a collaborative people-first environment.
Tasks
Employee Onboarding & Offboarding
Set up IT access and devices for new hires and ensure proper offboarding in collaboration with HR and Office Management.First-Line IT Support
Serve as the main point of contact for day-to-day IT issues. Provide hands-on support for hardware software and network troubleshooting.Tool & SaaS Administration
Manage company tools like Google Workspace Slack Airtable and Asana including user accounts permissions and integrations.Hardware & Network Management
Maintain and troubleshoot office equipment (e.g. laptops Wi-Fi printers meeting room tech) and manage hardware inventory and lifecycle.Security & Compliance
Ensure device security run phishing training and support efforts in data protection and access control.Process Improvement & Automation
Identify ways to simplify IT workflows through automation and help implement new tools to boost team productivity.
Requirements
- Solid background in internal IT support or system administration preferably in a dynamic environment.
- Comfortable working with both Mac OS and Windows systems with hands-on experience managing SaaS tools and user access.
- Experienced in setting up and managing systems independently not just following predefined processes.
- Familiar with implementing essential endpoint security measures such as 2FA user permission policies and device control.
- Takes initiative solves problems independently and pushes projects forward without waiting for direction.
- Friendly collaborative and eager to support others with a hybrid working structure (2-3 days/week onsite).
- Fluency in English and atleast B2 German is required.
Benefits
- Cross-Functional Collaboration: Collaborate closely with diverse teams from product to sales as you integrate best marketing practices fostering a holistic and cohesive approach.
- Dynamic Environment: Thrive in a fast-paced and evolving fashion start-up environment where your contributions directly shape the trajectory of the company.
- Flexibility and Balance: Experience the best of both worlds with a hybrid work model including the option for remote work promoting a healthy work-life balance.
- Continuous Growth: Elevate your expertise through our regular constructive feedback loop ensuring your skills flourish and evolve throughout your journey at Les Lunes.
- Vibrant Workspace: Revel in our beautiful Berlin office set in the heart of the city where monthly team events and Wednesday social lunches create a harmonious and international work environment.
- Perks & Freebies: Enjoy the thrill of each new product launch with complimentary Les Lunes items!
We encourage candidates from all backgrounds with diverse experiences and perspectives to apply. At Les Lunes diversity and inclusivity are core values and we welcome individuals who share our commitment to responsible fashion.
Employment Type
Full Time
