Community Associate- Rwanda
Community Associate- Rwanda
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Job Description
Job Description
As a Community Associate you are arguably one of the most important elements when creating and maintaining a vibrant co-working community. As a member of the community team you will work with the community manager to create innovative and exciting ways to engage and manage the Design Lab community.
The Community Associate will assist in identifying and thoroughly understanding the various groups of the Design Lab Community which include Co-working startups entrepreneurs Engineers developersinvestors businesses and so on The associate will raise awareness of CcHUB projects using creative clear and compelling methods including but not limited to social media.
Coworking Space Membership
- Establish a welcoming environment by onboarding and assisting community members in a friendly patient and professional manner.
- Identify launch and manage community initiatives that will keep the CcHUB Design Lab community engaged and active.
- Work very closely with the community manager communications and other teams on how to better engage our community online and create content that is relatable to the ecosystem.
- Monitor and report on feedback/online reviews and communicate with management to share customer feedback and insights gained from online community conversations.
- Build and maintain relationships with current members potential members and industry professionals.
- Maintain and monitor accurate databases across multiple platforms (billing customer data etc.).
- Collaborate with the administrative team to maintain and manage the co-working spaces
Events
- Assist in the planning of monthly events (both online and in-person) workshops and seminars for various community members.
- Understand and enhance the overall customer experience (creating a sense of community among members).
- Produce bi-monthly reports on community trends including but not limited to data on the number of events event type and number of attendees.
- Curate content that would benefit our members and increase visibility for our work.
Administration Support
- Provide an exceptional client and member service experience by understanding their needs and delivering the right solutions.
- Coordinating communications within between and among various functional teams and external stakeholders
- Serving as a point of contact (POC) for all matters related to the coworking space and member experience
Qualifications :
Qualifications & Skills:
- A bachelors degree in a business-related field marketing communications or other related fields is required.
- Minimum 1-2 years of experience in a field related to community communications or within the startup ecosystem.
- Possesses strong interpersonal and communication skills with the ability to build and maintain relationships with diverse stakeholders.
- Strong organisational and multitasking skills.
- Familiarity with coworking management software (e.g. Office RnD Luma) would be an added advantage
- Comfortable speaking in public and engaging with diverse stakeholders.
- Experience working within the startup ecosystem and building communities. ( Knowledge of the startup ecosystem in Rwanda and across the region would be an extremely added advantage.)
- Proficiency in English (written and spoken) is required; Kinyarwanda is an added advantage.
Key Attributes:
- Self-starter self-motivated with the ability to work independently and as part of a team.
- Passionate about creating inclusive and collaborative environments.
- Adaptable to a dynamic fast-paced work environment.
- Strong customer-focused approach
- Problem-solving mindset with attention to details
- Should be able to work independently
Additional Information :
Work Environment:
- In-office work setting.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
