Purpose:
- To provide high quality service deliverables to the firms Real Estate (RE) Clients you are responsible for ensuring all deliverables are met and the Clients expectations are managed and met on a day to day basis.
- This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to RE clients.
- Expected to help improve the processes and efficiencies of the department.
- Be subject matter expert of Real Estate Fund Structures accounting and administration processes.
Core Responsibilities:
- Managing financial servicing for a portfolio of RE clients ensuring the smooth running of day to day relationship with Clients and consistent delivery of client reporting/ information accurately and on time
- Ensuring that adequate training has been received and support provided in order to complete the role and be proactive in defining areas needing attention or support
- Be an expert on designated clients including understanding technical details of their LPA SLA Fee Agreement and any technical nuances
- Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all cell members
Client Delivery:
- Deliver timely quality service to RE Client to ensure all requests for designated clients are met ensuring any client/investor queries are responded to within 24 hours
- Complete a review on designated Client work (includes NAV Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
- Ensure that KPIs are developed implemented and reported quarterly in accordance with agreed SLAs
- Prepare quarter end timetable for all client work and manage quarter end process to ensure all deliverables adequately resourced and completed on time
- Maintain regular contact with Client through weekly phone calls and emails detailing upcoming deliverables and progress thereof.
- Assist with new business take on where required.
Management of Workflow
- Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
- Ensure Back Office are preparing all work to a standard suitable for client review
- Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
- Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
- Ensure reconciled cash balances are maintained for all clients at all times.
IQ-EQ Fee Management
- Ensure our electronic time sheets are completed daily and accurately for all hours worked and recording ad hoc work completed for billing purposes
Systems
- Understand and use best practice on Investran (accounting platform)
- Understand and make best use of the functionality in our software when producing accounts
- Ensure Client database is up to date and accurate in Investran (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes
Risk
- Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
- Report any breaches complaints or errors to Compliance officer promptly
- Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified
Other
- Undertake any additional reasonable requests as deemed by the firm
Qualifications :
Essential
- Bachelor Degree in Accounting CPA or equivalent
- At least 3 years of management accounting or fund accounting experience in real estate industry
- Knowledge of consolidation with multi-currency legal entities
- Ability to review 3rd party management accounts and understanding of duties performed by Property Managers rent billing collection of rent insurance recharge
- Ability to use and understand property systems and processes (ie Yardi / Horizon)
- An understanding of various types of income dilapidations lease surrender capital contribution capital allowances rent reconciliation between demands raised and tenancy schedule
- An understanding of tax GST Capital allowances will be an added advantage
- Excellent organisational prioritisation and interpersonal skills
- Comfortable communicating with Senior Management
- Can do attitude ability to cope with tight deadlines working under pressure and lead by example
Desired
- Knowledge real estate industries is essential
- Advanced Excel skills including Pivot Tables and data manipulation
- Experience working in Financial Services office environment
Additional Information :
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Remote Work :
No
Employment Type :
Full-time