Customer Quality Manager
Customer Quality Manager
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$ 90000 - 125000
1 Vacancy
Job Description
Are you the kind of person who thrives when representing your team and tactfully managing customer expectations in high-stakes environments
An innovative manufacturing organization is looking for a Customer Focused Quality Manager with a strong foundation in plastic injection molding and a proven ability to lead customer-facing quality initiatives in the automotive space. In this role you wont just be solving problems youll be setting the tone for how quality is communicated upheld and continuously improved.
Youll be the point person when issues arise guiding your internal team through structured problem-solving while keeping customers aligned and informed. From overseeing sorting activities to driving corrective actions and managing quality techs your leadership will directly influence product success and customer confidence.
Key Responsibilities:
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Serve as the primary interface between customers and internal teams for all quality-related matters
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Initiate and oversee sorting containment and corrective action processes
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Lead 8D investigations to drive root cause identification and sustainable solutions
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Set clear expectations with customers while balancing internal capabilities and timelines
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Supervise quality technicians and ensure execution of inspection procedures
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Monitor and report customer-related KPIs and track trends to prevent recurrence
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Support APQP PPAP and change management processes to ensure product readiness
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Maintain alignment with IATF 16949 and other applicable automotive standards
Recommended Qualifications:
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Bachelors degree in Engineering Manufacturing Technology or related discipline
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3 years in a quality role within plastic injection molding preferably in the automotive industry
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Strong grasp of 8D 5-Why and other structured problem-solving methods
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Demonstrated ability to lead and communicate in customer-driven environments
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Comfortable coordinating across departments and levels within an organization
Preferred Qualifications:
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Experience managing OEM or Tier 1 customer relationships
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Training or certification in Six Sigma CQE or similar quality methodologies
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Familiarity with quality reporting portals and automotive-specific documentation
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Experience leading small quality teams or technicians
Titles That Should Apply:
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Customer Quality Engineer
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Resident Engineer Quality
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Quality Engineer Automotive Plastics
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Supplier Quality Engineer
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Lead Quality Tech with engineering background
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Manufacturing Quality Specialist
Looking to pivot into a role where communication technical problem-solving and leadership intersect This opportunity offers the chance to stand at the front line of customer quality while making a real impact inside the organization. Join a team that values precision integrity and the power of clear expectations.
Employment Type
Full Time
