API Support Specialist (Second Shift)
API Support Specialist (Second Shift)
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$ 65000 - 75000
1 Vacancy
Job Description
Disclaimer: Please be advised that the most accurate and up-to-date information about our open rolesincluding job descriptions compensation and benefitscan only be guaranteed on our official job board. For the latest listings and details please visit: US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD
Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker were on a mission to empower traders to take control of their financial destiny. How do we do it We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out NinjaTrader equips traders with award-winning software and brokerage services to navigate the worlds leading financial markets with confidence.
Our growth story is nothing short of exhilarating. Over the last 20 years NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last five years alone our user base has grown by 400% to over 1.9 million users and we have become the number one rated futures brokerage worldwide.
But were not stopping there. Were constantly evolving pushing boundaries and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools real-time support and a community of like-minded traders.
So why work at NinjaTrader Here youre not just part of a team; youre part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection professional development and employee recognition initiatives. Sounds too good to be trueTake it from our employees.
Join us as we redefine whats possible in trading advocate for our customers and continue our journey toward becoming the worlds top retail-focused trading platform in the world.
What youll do:
This is a terrific opportunity for an individual who is passionate about working with cutting-edge technology supporting innovative API solutions and contributing to the growth of NinjaTrader and our partners. If you are a self-starter who thrives in a dynamic environment and enjoys working on impactful projects we encourage you to apply!
In this role you will:
Provide technical support to firms through remote assistance calls addressing vendor inquiries and troubleshooting issues efficiently
Triage and manage service interruption cases ensuring timely resolutions
Act as a key contributor to the launch of new products and services collaborating with Product Engineering and other departments
Maintain active communication and support with API vendor development teams and retail API users via community forums
Take ownership of the cases you handle following up with vendors to ensure inquiries are resolved completely
Collaborate across multiple departments to ensure technical and business objectives are met
Advocate for developers by driving feature requests and requirements with Product and Engineering teams
Develop and maintain expertise in NinjaTraders product offerings technical design and API capabilities
What youll need:
Experience in API support or 3 years of software development
Demonstrated expertise with Java JSON or using third-party REST API
Demonstrated experience with technical writing
Experience with SQL WebSockets and other programming languages are a plus
A passion for excellent documentation with strong oral and written communication skills
Experience troubleshooting complex problems working effectively across multiple teams
Compensation:
The salary range for this role will be $65000.00 - $75000.00 USD. In addition this position will also receive an annual target bonus of 6%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).
Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Additional details on our total compensation package and benefits are listed below.
Our Core Benefits Include:
- Hybrid Schedule with Extra Remote Flexibility (Totaling over 55% remote time)
- Generous PTO
- 7 Paid Holidays Annually 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Health Vision Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
- Flexible Spending Accounts for Transit and Parking
- Gym Membership
Location: This role is based in Chicago IL. There may be remote flexibility for exceptional candidates in the following states:California ColoradoFloridaIllinoisIndiana MinnesotaNew YorkNorth Carolina Ohio Oregon South Carolina Texas UtahVirginiaWashington WisconsinNew JerseyPennsylvania.
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
