Operations Lead, Aventura Mall FL

POSITION: Operational Lead The House of Creed

REPORTS TO: General Manager Miami Design District

LOCATION:Miami FL

FLSA: Exempt

REVISED: 7.24.24

Welcome to Kering Beaut Established in 2023 Kering Beaut aims to create value for the Group and its Houses. In June 2023 Kering Beaut announced that it had signed an agreement to acquire historic high-end fragrance house Creed; founded in 1760 it is known for its distinctive collections of timeless and sophisticated perfumes including the iconicAventus. This acquisition represents a major step for Kering Beaut. It perfectly complements Kerings existing portfolio and immediately gives Kering Beaut a significant presence.

Kering is committed to building a diverse workforce. We believe diversity in all its forms gender age nationality culture religious beliefs and sexual orientation enriches the workplace. It opens opportunities for people to express their talent both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates regardless of their background.

Why Work With Us We care about our team members and we offer a competitive hourly rate benefits such as medical dental vision 401(k) paid time off employee discounts and much more!

OVERVIEW: The Operational Lead plays a pivotal role in driving the organization and maintenance of our boutique. This individual is responsible for daily management of our back or house environment inventory maintenance and partnering with retail operations for store needs. In conjunction we will also execute customer sales via the Creed Customer Experience and sales strategy on behalf of Kering Beaut - currently The House of Creed. The individual in this role delivers a captivating branded customer experience and enables consistent sales growth that can positively represent our prestigious brand Creed. If you are passionate about building lasting relationships with customers and have an affinity for fragrances the position may be perfect for you.

CORE RESPONSIBILITIES

• Manage returns damages and testers returns.

• Organize and upkeep of stockroom and stock placement within the boutique.

• Properly merchandise and implement visual directives as well as oversee all window installations.

• Partner with our Retail Operations department for all work orders.

• Order office and collateral supplies.

• Lead physical inventory.

• Update and maintain boutique IT with support from Retail Operations and IT departments.

• Manage all customer shipments outbound and returns.

• Champion and drive Customer Experience (CX) while being an example and holding CX standard

• Drive retail sales plan at the store level by exhibiting accountability for overall function of the Creed Sales Team including support to achieve sales plan in all designated stores in market.

• Achieve personal sales goals by developing relationships throughout the store to promote KBAbrands and intersell including pre-sale and launch goals set by KBAManager

• Support and execute action plans based on market calendar to maximize sales including executing presell launches and events in stores while partnering with KBAManagers.

• Drive sales by stepping out from the counter to engage with customers and build brand awareness.

• Accountable for event presell goals and set up.

• Communicate / escalate all store counter product concerns to KBAManager or appropriate person.

• Responsible for opening and closing of boutique.

CORE REQUIREMENTS

• Minimum of 3 years of relevant retail sales and customer experience; fragrance beauty or luxury goods preferred.

• Relevant experience demonstrating strong sales experience and proficiency in the retail/fragrance industry.

• Excellent verbal & written communication skills; strong interpersonal skills.

• Possesses strong attention to detail event planning and organizational skills to support business needs.

• Has good technical computer skills keyboarding and is knowledgeable of various reporting tools and systems.

• Flexible and adaptable to changing priorities with the ability and willingness to multi- task.

• Physical ability to move in store including kneeling stooping carrying bending twisting etc.; ability to lift to 25lbs.