Sr Manager, Software Technical Account Managers
Sr Manager, Software Technical Account Managers
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Senior Manager in the Technical Account Management (TAM) organization you will lead multiple regional teams of Onsite Technical Account Managers across complex customer environments driving large-scale adoption and operational excellence of Axon products within law enforcement. Youll shape strategy influence cross-functional priorities and be accountable for high-impact decisions that directly affect customer outcomes and Axons long-term success.
Your work goes beyond technical supportyou are the operational architect behind our agency partnerships. Youll translate Axons vision into execution ensure scalable processes and lead a high-performing team that delivers mission-critical results in environments where failure is not an option.
This is a high-discretion high-impact role that involves frequent collaboration with senior and executive leadership across departments as well as influencing large-scale customer transformation through technology.
What Youll Do
Location: US based hubs (Atlanta Boston Denver Scottsdale or Seattle metro areas) or in Charlotte Austin or Chicago.
Reports to: VP Technical Account Management and Deployments
- Define and execute the strategic roadmap for the Onsite TAM program in alignment with corporate goals and agency success outcomes.
- Lead multiple direct reports ensuring consistent execution coaching and accountability across team.
- Own operational planning including headcount forecasting resource allocation budget adherence and program scaling initiatives.
- Serve as the executive escalation point for complex high-priority agency challenges. Drive cross-functional resolution while preserving critical customer relationships.
- Collaborate with senior leaders across Product Engineering Customer Success and Sales to champion TAM insights and influence roadmap decisions.
- Establish performance KPIs and quality standards; continuously optimize service delivery models based on data and feedback loops.
- Lead organizational change initiativesboth internally and across customersaround software adoption systems modernization and incident/crisis management frameworks.
- Develop future leaders by investing in talent development succession planning and ongoing leadership training across your teams.
- Maintain deep expertise in Axon products and services to support high-stakes conversations with agency stakeholders and internal leadership.
- Champion a culture of technical excellence accountability and customer empathy.
What You Bring
- 7 years of progressive leadership experience managing technical customer-facing teams.
- Proven ability to set vision and build scalable operational frameworks in fast-paced ambiguous environments.
- Experience leading customer engagement strategies with executive-level stakeholders ideally in public safety or regulated industries.
- Strong financial and operational acumen: budget management resource planning and forecasting.
- Deep knowledge of SaaS cloud infrastructure networking and enterprise IT systems.
- Advanced skills in escalation handling incident response and executive communication.
- Ability to influence and shift thinking across cross-functional and senior leadership groups.
- Strong analytical mindset; comfortable making data-informed decisions and driving accountability through metrics.
- Preferred: Experience supporting public safety software systems (CAD RMS) Power BI SQL and CRM platforms like Salesforce.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Required Experience:
Manager
Employment Type
Full Time
