Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responsible for facilitating the exchange of information between clients and the technical/administrative staff of the lab via email and phone.
- Responds to client requests in the timeframe set by the Service Level Agreement.
- Ensures clients receive clear communication good service and fast turn-around times
- Clearly translates and explains technical information sample and/or testing problems to clients.
- Monitors turn-around-times to support accurate quotations to clients and keeps Client Services Manager informed of deviations.
- Coordinates and track sample data for clients requiring special account monitoring or reporting procedures. Maintain appropriate follow-up with accounts to ensure customer satisfaction.
- Understands when and how to file customer complaints
- Able to answer basic questions and know where to find information through technical managers and/or specialists within department or other available electronic resources.
- Exercises understanding of major ENAC service offerings and some understanding of other lab offerings.
- Assists in maintaining ordering and shipping supplies to clients.
- Clerical support to include but not limited to quote preparation.
- Manages time in a manner that ensures productivity.
- Able to use and have working knowledge of required systems.
- Maintains an orderly clean and safe work area.
- Ensures that proprietary methodologies are not disclosed to non-employees except as approved by Management.
- Maintains cooperative working relationships with company employees. This includes intra and inter Business Unit employees.
- Promotes the company image through the exercising of sound and ethical business practices as related to the public and our customers.
- Possesses basic knowledge of relevant industry field as assigned (ex: feed/grain pet food human food products etc.).
- Awareness of client service role within the organization. Acts as representative of the client.
- Displays positive attitude and willingness to learn new skills.
- Some travel may be required to assist in trade shows or occasional client visits.
- Other duties as assigned.
Qualifications :
- Excellent written and verbal skills
- High proficiency with MS Office Suite (Outlook Excel Word PPT in that order of expertise high-to-low)
- Excellent organization
Additional Information :
Position is Full-Time: Monday- Friday 10am- 6pm
* Remote Possibilities
Pay Range: $20/Hr.- $23/Hr.
- Excellent full time benefits including comprehensive medical coverage dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 30 years Eurofins has grown from one laboratory in Nantes France to 58000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.
In 2021 Eurofins generated total revenues of EUR 6.72 billion and has been among the best performing stocks in Europe over the past 20 years.
Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
