Sales Support Specialist
Sales Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Avery Dennison is seeking a Customer Service Representative to deliver exceptional support to our business-to-business (B2B) customers. In this remote role youll be responsible for managing customer accounts ensuring pricing integrity tracking on-time deliveries and achieving complete order fulfillment. The ideal candidate has experience working with manufacturing or industrial clients and thrives in a fast-paced environment.
Key Responsibilities:
- Manage customer accounts in all aspects of order processing follow-up pricing accuracy and delivery performance.
- Implement and execute customer service strategies that improve efficiency and the customer experience.
- Act as the main liaison between assigned customers and the marketing/sales teams.
- Coordinate with Logistics Operations and Transportation to ensure timely and accurate order delivery.
- Champion the customers voice (VOC) internally by proactively addressing concerns and finding solutions.
- Support the implementation of marketing programs and responsiveness initiatives.
- Provide backup support to teammates during peak workloads.
- Collaborate with Sales to meet customer and business goals.
- Communicate supply chain issues and propose alternative solutions.
Qualifications :
- High School Diploma or equivalent required; Bachelors degree preferred.
- Minimum of 5 years of customer service experience ideally in a B2B environment within manufacturing or industrial organizations.
- Experience using Oracle or similar ERP systems is strongly preferred.
- Ability to lead customer-facing meetings independently with minimal supervision.
- Excellent verbal written and phone communication skills.
- Strong organizational data entry and prioritization skills.
- Must be detail-oriented and able to multitask in a fast-paced remote setting.
Additional Information :
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations Notice
If you require accommodations to view or apply for a job alternative methods are available to submit an application. Please email: to discuss reasonable accommodations.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
