Restaurant GM - Stadium

This position will be responsible for the management of all functional areas of the outlets business including: food and service operation operations (inclusive of Back of House and Front of House) marketing sales finance human resources administration maintenance and repair. The GM must have the ability to effectively interact and communicate with guests and team members. The GM must also act as a leader in the development and motivation of the team members while creating an environment that encourages ownership and accountability.

Qualifications :

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Financial/Operations:

• Manage all financial operating expenses; budget P&L labor costs controllable expenses and cost of goods
• Maximize daily sales and effectively manage costs and labor
• Lead all aspects of the operation: staffing training team member relations repair and maintenance cleanliness organization service timing quality product and administration.
• Work with respective areas to develop annual plans and budgets for operations marketing sales and HR functions.
• Responsible for ensuring all outlets have the highest standards for food safety and sanitation
• Conduct periodic outlet performance audits; providing feedback on food and beverage quality consistency of service standards and safety and sanitation
• Oversight of BEOs with Sales and Marketing.
• Oversight of Food Server Host/Cashier Busser/Runner and Bartender schedules.

Guest Service:

• Ultimately responsible for all aspects of the guest visit and the quality of experience that the team delivers to the guest i.e. product timing service.  This includes communicating with team members and leaders on guest feedback and resolving issues directly with guests. 
• Responsible to take proactive approach to guest relations i.e. time spent on floor interacting with guests table visits etc.
• Empower leaders and team members to deliver the memorable magical moments
• Ensures the highest level of quality and standards

Human Resources:

• Ensure team member engagement is maintained at a high level
• Lead all aspects of team member relations including but not limited to hiring coaching recognizing and evaluating team members and leaders.
• Provide ongoing direct and honest feedback to team members regarding individual performance
• Establishes operational guidelines for the recruitment and retention of outlet team members

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

These skills and abilities are typically acquired through a Bachelors Degree in Business Management or Hospitality and at least 5 years of experience in a Food and Beverage leadership role or an equivalent combination of training education and experience which demonstrates the ability to perform the duties of the position.

• Ability to train mentor and develop teams 
• Ability to manage and compel groups of team members to perform at their highest levels
• Ability to lead though influence  and obtain support from direct reports peers or supervisors in order to accomplish a task or goal
• Ability to analyze and interpret data/information
• Must be able to demonstrate excellent verbal and written communications skills
• Must have excellent organizational skills and be able to complete several ongoing activities projects or assignments to meet deadlines
• Ability to demonstrate a high level of energy and enthusiasm

ADDITIONAL REQUIREMENTS: (Licenses Certifications Testing etc.):

Possession of and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions

Must successfully pass background check

Must successfully pass an alcohol and drug screening

Must be 21 years of age

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time