Strategic Customer Development Effectiveness Manager

Who is USP

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the worlds top authorities in health and science to develop quality standards for medicines dietary supplements and food ingredients. USPs fundamental belief that Equity Excellence manifests in our core value of Passion for Quality through our more than 1300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe quality medicines and supplements worldwide.

At USP we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create the partnerships we build and the conversations we foster we affirm the value of Diversity Equity Inclusion and Belonging in building a world where everyone can be confident of quality in health and healthcare.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our workan environment where every employee feels fully empowered and valued irrespective of but not limited to race ethnicity physical and mental abilities education religion gender identity and expression life experience sexual orientation country of origin regional differences work experience and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

Brief Job Overview

The Strategic Customer Development Effectiveness Manager will be responsible for driving performance improvements across the sales organization. This role will support the development and implementation of sales strategies tools and processes to enhance sales productivity optimize territories definition and performance incentives and ensure data-driven decision-making. The ideal candidate combines analytical acumen planning and project management with strong communication skills and a passion for continuous improvement.

Will work in close collaboration with RPO leadership SCD Leads and other Global functions including but not limited to Global Leadership CX Marketing and PUTs supporting planning and coordinating ad-hoc performance analysis and dashboards. Support SCD leads team performing internal end-users and salesforce data analysis.

How will YOU create impact here at USP

In this role at USP you contribute to USPs public health mission of increasing equitable access to high-quality safe medicine and improving global health through public standards and related programs. In addition as part of our commitment to our employees Global People and Culture in partnership with the Equity Office regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.

The Strategic Customer Development Effectiveness Manager will have the following responsibilities:

1. Sales Strategy and Planning.
2. Sales Performance Management and Analytics
3. SCD team Enablement & effectiveness.
4. Identify sales opportunities and gaps and present actionable insights to the SCD Leads and leadership.
5. Optimize sales processes and workflows.
6. CRM and Sales Tools management ensuring data quality and integrity.
7. Cross-Functional Collaboration with SCD Marketing IT and Strategy teams.
8. Territory and call planning covering frequency and visit cadences
9. Setting Revenue targets and incentive plans.
10. Lead sales training and onboarding programs in collaboration with SCD leadership.
11. Conduct regular Regional Countries Territory and Top Accounts performance reviews and recommend adjustments to strategies and tactics.
12. Support forecasting pipeline management and business planning cycles.
13. Market & Competitors Intelligence in collaboration with Strategic Insights team.
14. Campaigns and Leads monitoring and continuous improvement.

Who is USP Looking For

The successful candidate will have a demonstrated understanding of our mission commitment to excellence through inclusive and equitable behaviors and practices ability to quickly build credibility with stakeholders along with the following competencies and experience:

Basic Qualifications

• Bachelors degree in business Economics Marketing or related field (MBA a plus).
• 5 years of experience in Sales Operations Commercial Excellence or Sales Effectiveness roles in Life Science Segment (pharma; biologics and / or medical devices industries).
• Proven track record in process improvement and data-driven sales strategy.
• Strong knowledge of CRM tools (e.g. Salesforce) and analytics platforms (e.g. Excel Power BI Tableau).
• Excellent analytical communication and stakeholder management skills.
• Comfortable working in a growth-oriented and dynamic environments.
• Proficiency in English is required.
• Comfortable working in a matrix function organization.

Preferred Qualifications

• Familiarity with change management and sales training design.
• Experience in a B2B SME or scale-up environment.
• Understanding of incentive compensation and sales planning.

Supervisory Responsibilities

No

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings you can have peace of mind that your personal and financial well-being is protected.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specificwritten agreement with USP.

Required Experience:

Manager