Principal Product Mgr - Tech, Amazon Stores Customer Service Product and Tech
Principal Product Mgr - Tech, Amazon Stores Customer Service Product and Tech
Posted on :
28-06-2025
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1 Vacancy
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Job Description
In the Amazon Customer Service Stores Product and Tech group at Amazon we are dedicated to creating optimal customer service solutions to drive long term loyalty. When our customers have problems we make solutions effortless. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people not simply focusing on the bottom line.
Were looking for a seasoned Product leader who can combine superb business and product acumen with technical and analytical capabilities to join our team to build a products from inception to launch. This person must be comfortable operating in a high growth opportunity building and leading a team of top-notch product managers who knows how to partner with cross-functional stakeholders and can also create strong working relationships with partner teams globally across Amazon.
Were looking for people who innovate love solving hard problems and never take no for an answer. You will work hard have fun and of course make history!
Key job responsibilities
Lead the development and execution of a comprehensive modernization strategy for the concessions framework focusing on customer experience enhancement
Drive product vision roadmap and strategy for technical solutions that streamline concessions processes
Partner with engineering teams to architect scalable solutions that integrate with existing systems
Analyze customer data and feedback to identify pain points and opportunities for improvement
Define and track key performance indicators (KPIs) to measure the success of concessions initiatives
Collaborate with cross-functional teams including Customer Service Engineering Finance and Legal to ensure alignment on concessions policies and implementation
Champion customer-centric solutions while balancing business objectives and technical constraints
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies business analysis or process improvement
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Were looking for a seasoned Product leader who can combine superb business and product acumen with technical and analytical capabilities to join our team to build a products from inception to launch. This person must be comfortable operating in a high growth opportunity building and leading a team of top-notch product managers who knows how to partner with cross-functional stakeholders and can also create strong working relationships with partner teams globally across Amazon.
Were looking for people who innovate love solving hard problems and never take no for an answer. You will work hard have fun and of course make history!
Key job responsibilities
Lead the development and execution of a comprehensive modernization strategy for the concessions framework focusing on customer experience enhancement
Drive product vision roadmap and strategy for technical solutions that streamline concessions processes
Partner with engineering teams to architect scalable solutions that integrate with existing systems
Analyze customer data and feedback to identify pain points and opportunities for improvement
Define and track key performance indicators (KPIs) to measure the success of concessions initiatives
Collaborate with cross-functional teams including Customer Service Engineering Finance and Legal to ensure alignment on concessions policies and implementation
Champion customer-centric solutions while balancing business objectives and technical constraints
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies business analysis or process improvement
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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