- Enhance customer relationships by identifying areas for improvement in the overall customer experience
- Identify upstream potential issues within the customs supply chain and develop effective strategies to address and resolve them ensuring smooth and efficient cross-border trade operations
- Offer guidance advice and insights on potential areas for automation within the supply chain focusing on both challenges and opportunities
- Own the execution of updating weekly reports dashboards and presentations that provide stakeholders with insights and information on real-time project status
- Proactively monitor and follow up on a daily basis on tickets related to: classification evaluation and product certificates
- Summarize and present key insights and actions gleaned from: team meetings workshops and tickets and translate insights into project plans and deliverables
- Measure the impact and value of action items and risks prioritizing them accordingly
- Monitor and address the impact of changes in trade laws and regulations and develop procedural changes as needed and effectively communicate these changes to relevant personnel and clients
- Provide training and consultation to customers on Customs regulations affecting imports and exports
- Consult on workflow and process improvements to optimize business operations and global trade management activities
- Support the implementation of new business initiatives
- Lead project calls to discuss progress risks challenges and facilitate decision-making
- Communicate key operational milestones to all key stakeholders and drive alignment
- Proactively identify and develop mitigation strategies for risks and logistics impacts
- Own the documentation and tracking of project issues action items decisions scope changes and send follow-ups as necessary to ensure project activities are completed
- Support the execution of projects and drive and execute assigned individually owned projects
- Stay up to date with the latest trends benchmarks best practices and advancements in supply chain including emerging tools techniques and best practices and apply new knowledge to improve processes.
Qualifications :
- Bachelors degree with a specialization in Supply Chain related field or equivalent experience
- 2 years experience in supply chain and Custom Brokerage in Freight Forwarding or third-party logistics
- 3 years demonstrated experience planning organizing tracking and controlling tasks to achieve goals
- 3 years stakeholder management and facilitation
- 1 specific customer experience within customer systems and knowledge of their SOP/SWI operations
- Industry certifications such Customs Broker License IATA/FIATA preferred
- Knowledge of corporate import/export requirements international trade laws classification valuation country of origin determination Incoterms cross-border practices
- Base knowledge of complex countries requirements
- Excellent customer service skills including negotiation proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Risk sensitive recognizes when problems arise or are likely to arise
- Ability to develop evaluate recommend and present best options
- Must be willing to work onsite at the customers office and/or branch location for 5 days a week.
- Must be willing to occasionally work outside normal business hours including weekends
- Travel less than 5%
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time